
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $15.00 - $16.20
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
flexible spending accounts
health savings accounts
401(k) retirement account
Employee assistance program
education support programs
Business Travel Accident insurance
maternity leave
Parental leave
Adoption assistance
associate discount
Job Description
Lowe's is a leading home improvement retailer renowned for providing exceptional products and services to customers looking to enhance their homes and living spaces. With a strong commitment to quality, customer service, and community involvement, Lowe's operates a vast network of stores across the United States and Canada. The company prides itself on a culture of respect, teamwork, and inclusion, offering a wide array of opportunities for career growth and personal development. Lowe's is well-positioned as a top employer in the retail industry, known not only for its extensive product offerings in home improvement but also for its dedication to engaging customers in a supportive and knowledgeable shopping environment. This position is part-time or full-time retail employment, with a pay range of $15.00 - $16.20 per hour, offering competitive compensation based on experience, role, and location.
This Customer Service Associate role at Lowe's is centered around delivering superior service to every customer by understanding their needs and providing assistance in selecting, demonstrating, and conveying the benefits and applications of various home improvement products. The associate will utilize Lowe's customer service policies and programs to ensure that every guest receives knowledgeable and respectful support. This role involves engaging directly with customers by answering questions, aiding with merchandise selection, explaining warranties and special order services, and facilitating a seamless shopping experience. Additionally, the associate is responsible for keeping the sales floor organized, maintaining safety standards, and occasionally operating specialized store equipment. Flexibility is embedded in the role, including cross-training across departments to broaden skills and provide comprehensive customer support. The role also requires vigilance in loss prevention by identifying and reporting signs of theft or security risks. With access to a hands-on work environment and a supportive team, associates have opportunities to grow within the company while contributing to a positive and efficient store atmosphere. The position supports Lowe's mission to provide excellent value and expert guidance, helping customers successfully complete their projects and improve their homes.
This Customer Service Associate role at Lowe's is centered around delivering superior service to every customer by understanding their needs and providing assistance in selecting, demonstrating, and conveying the benefits and applications of various home improvement products. The associate will utilize Lowe's customer service policies and programs to ensure that every guest receives knowledgeable and respectful support. This role involves engaging directly with customers by answering questions, aiding with merchandise selection, explaining warranties and special order services, and facilitating a seamless shopping experience. Additionally, the associate is responsible for keeping the sales floor organized, maintaining safety standards, and occasionally operating specialized store equipment. Flexibility is embedded in the role, including cross-training across departments to broaden skills and provide comprehensive customer support. The role also requires vigilance in loss prevention by identifying and reporting signs of theft or security risks. With access to a hands-on work environment and a supportive team, associates have opportunities to grow within the company while contributing to a positive and efficient store atmosphere. The position supports Lowe's mission to provide excellent value and expert guidance, helping customers successfully complete their projects and improve their homes.
Job Requirements
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology, such as smart phones and tablets
- less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs, explaining warranties, product features, and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery, and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology, such as smart phones and tablets
- less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs, explaining warranties, product features and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery, and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- demonstrates sincere appreciation to customers
- communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- cross-functionally trains in other areas of the store to help deliver the best customer service
- detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster


Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily

