Lowe's logo

Seasonal Cashier

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $12.25 - $16.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
employee discount
401(k) retirement plan
Life insurance

Job Description

Lowe's Companies, Inc. is a leading home improvement retailer dedicated to providing excellent customer service and a wide range of high-quality products to homeowners, renters, and professional contractors. Established as a trusted destination for home improvement needs, Lowe's has grown to become one of the foremost names in the retail sector within the United States and Canada. Their stores are stocked with everything from building supplies and appliances to lawn and garden equipment, catering to various project requirements and scales.

As a retail organization, Lowe's prioritizes a customer-centric approach, ensuring that every visitor receives thoughtful, knowledgeable assistance to make their shopping experience efficient and enjoyable. With a widespread presence and commitment to community involvement and sustainability, Lowe's stands as a reliable employer that fosters a positive work environment centered on safety, inclusion, and growth.

The role of a Customer Service Associate at Lowe's is pivotal for upholding the company’s commitment to SMART customer service standards. This position involves engaging directly with customers to understand their needs and assist them throughout the shopping experience. Associates are responsible for helping customers locate products, demonstrating merchandise features, and advising on product applications or benefits. They play a crucial role in promoting a customer-friendly environment by providing clear, accurate information about stock availability, special orders, warranties, and Lowe's specific programs. The position also includes responsibilities like writing contracts and invoices in the Tool Rental Department, maintaining store cleanliness, and ensuring overall safety.

Customer Service Associates at Lowe's benefit from comprehensive cross-training, enabling flexibility and enhanced knowledge that help them assist customers across different departments effectively and contribute to overall store performance. The role requires vigilance against theft and security issues, commitment to safety protocols, and the use of various retail technologies such as mobile devices, paging systems, and equipment relevant to specific departments.

The ideal candidate for this position is someone who thrives in a dynamic retail environment and is committed to delivering outstanding customer service while adhering to company policies and safety standards. Starting pay varies depending on the position offered, location, education, training, and experience. Lowe's is proud to be an equal opportunity employer, ensuring inclusive hiring practices and ongoing support for its associates. Benefits and eligibility details are accessible to prospective employees via the company’s official talent portal.

This role is excellent for individuals looking to begin or develop their careers in retail, particularly within an established company known for its supportive work atmosphere and commitment to employee growth and customer satisfaction.

Job Requirements

  • Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
  • less than 1 year experience using common retail technology, such as smart phones and tablets
  • less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
  • explaining warranties, product features, and benefits
  • assisting customers in locating products
  • building customer relationships
  • identifying and resolving customer issues
  • zone recovery
  • and housekeeping
  • ability to obtain sales related licensure or registration as may be required by law

Job Qualifications

  • Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
  • less than 1 year experience using common retail technology, such as smart phones and tablets
  • less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
  • explaining warranties, product features, and benefits
  • assisting customers in locating products
  • building customer relationships
  • identifying and resolving customer issues
  • zone recovery
  • and housekeeping
  • ability to obtain sales related licensure or registration as may be required by law

Job Duties

  • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
  • seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
  • demonstrates sincere appreciation to customers
  • communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
  • writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
  • cross-functionally trains in other areas of the store to help deliver the best customer service
  • detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
  • ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
  • maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
  • adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
  • operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)

Job Criteria

Experience

Entry Level (1-2 years)


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