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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Lowe's is a leading home improvement retailer that provides customers with a wide range of products, services, and solutions to enhance their homes and gardens. Known for its commitment to customer satisfaction, Lowe's operates numerous stores across various regions, employing dedicated professionals who are passionate about helping customers achieve their home improvement goals. The company is recognized for fostering an inclusive and diverse work environment where employees are valued and have opportunities for growth and development. As an equal opportunity employer, Lowe's ensures that all personnel practices are administered without discrimination based on race, color, religion, sex, gender, age, and other protected categories. Employees benefit from competitive pay rates that may vary according to position, location, education, and experience, along with comprehensive benefit programs that support their wellbeing and career progression.
The Customer Service Associate role at Lowe's plays a pivotal part in delivering an exceptional shopping experience through SMART customer service - Service, Meet and Greet, Ask, Resolve, and Thank. This role requires engaging with customers proactively to understand their needs, assisting them with locating, selecting, and carrying merchandise, and providing knowledgeable responses about product features, applications, and warranties. Associates are expected to support store operations by executing Lowe's customer service policies, writing customer contracts and invoices for tool rental and repairs, and cross-training across multiple store departments to provide versatile support. A strong focus on safety and security is also essential, as associates monitor for potential shoplifting or theft and maintain a safe and orderly work environment that adheres to all company safety protocols. Familiarity with store equipment such as barcode scanners, paging systems, computers, and specialized tools is necessary to perform daily tasks efficiently. This opportunity offers a comprehensive, hands-on experience in a dynamic retail setting, making it ideal for individuals interested in customer service within the home improvement industry.
The Customer Service Associate role at Lowe's plays a pivotal part in delivering an exceptional shopping experience through SMART customer service - Service, Meet and Greet, Ask, Resolve, and Thank. This role requires engaging with customers proactively to understand their needs, assisting them with locating, selecting, and carrying merchandise, and providing knowledgeable responses about product features, applications, and warranties. Associates are expected to support store operations by executing Lowe's customer service policies, writing customer contracts and invoices for tool rental and repairs, and cross-training across multiple store departments to provide versatile support. A strong focus on safety and security is also essential, as associates monitor for potential shoplifting or theft and maintain a safe and orderly work environment that adheres to all company safety protocols. Familiarity with store equipment such as barcode scanners, paging systems, computers, and specialized tools is necessary to perform daily tasks efficiently. This opportunity offers a comprehensive, hands-on experience in a dynamic retail setting, making it ideal for individuals interested in customer service within the home improvement industry.
Job Requirements
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- Cross-functionally trains in other areas of the store to help deliver the best customer service
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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