
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $15.50 - $17.40
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
flexible spending accounts
health savings accounts
401(k) retirement plan
Employee assistance program
Tuition Assistance
Business Travel Accident insurance
maternity leave
Parental leave
Adoption assistance
associate discount
Job Description
Lowe's is one of the largest home improvement retail companies in the world, committed to helping customers improve their homes by offering a wide range of products, services, and expert advice. With hundreds of store locations nationwide, Lowe's has established itself as a leader in the retail industry, providing customers with an exceptional shopping experience. The company values diversity, inclusivity, and equal opportunity, ensuring all personnel practices are conducted without discrimination. At Lowe's, associates are given the tools and resources necessary to succeed and grow within their careers, supported by comprehensive benefit programs and ongoing learning opportunities.
The role being offered is a Customer Service Associate position that plays a critical part in delivering the SMART customer service experience Lowe's is known for. This position requires associates to actively engage with customers, understand their needs, recommend appropriate products, assist in locating and demonstrating merchandise, and offer guidance throughout the shopping process. As a Customer Service Associate, you will be responsible for communicating detailed information about product features, warranties, and availability, as well as managing customer transactions related to tool rentals and equipment repairs. The position also involves cross-functional training to enhance service delivery across various departments of the store.
Additionally, the role demands vigilance in maintaining store safety and security, including adherence to policies for preventing theft and ensuring safe work environments through regular safety checks. Associates are expected to maintain orderly and clean store areas, contributing to an overall welcoming and efficient shopping atmosphere. The use of technology is integral to this role, involving operating devices like store phones, paging systems, CCTV surveillance, and specialized equipment to support daily tasks.
This position offers a competitive pay range between $15.50 and $17.40 per hour, with rates varying based on factors such as location, education, experience, and the specific role offered. Lowe's is committed to providing its associates with an outstanding range of benefits tailored to various lifestyles, including health, dental, and vision insurance, paid time off, retirement plans, and education support programs. This role suits individuals who enjoy working in a dynamic retail environment, possess excellent interpersonal skills, and are eager to contribute to customer satisfaction and store success in a supportive team setting.
The role being offered is a Customer Service Associate position that plays a critical part in delivering the SMART customer service experience Lowe's is known for. This position requires associates to actively engage with customers, understand their needs, recommend appropriate products, assist in locating and demonstrating merchandise, and offer guidance throughout the shopping process. As a Customer Service Associate, you will be responsible for communicating detailed information about product features, warranties, and availability, as well as managing customer transactions related to tool rentals and equipment repairs. The position also involves cross-functional training to enhance service delivery across various departments of the store.
Additionally, the role demands vigilance in maintaining store safety and security, including adherence to policies for preventing theft and ensuring safe work environments through regular safety checks. Associates are expected to maintain orderly and clean store areas, contributing to an overall welcoming and efficient shopping atmosphere. The use of technology is integral to this role, involving operating devices like store phones, paging systems, CCTV surveillance, and specialized equipment to support daily tasks.
This position offers a competitive pay range between $15.50 and $17.40 per hour, with rates varying based on factors such as location, education, experience, and the specific role offered. Lowe's is committed to providing its associates with an outstanding range of benefits tailored to various lifestyles, including health, dental, and vision insurance, paid time off, retirement plans, and education support programs. This role suits individuals who enjoy working in a dynamic retail environment, possess excellent interpersonal skills, and are eager to contribute to customer satisfaction and store success in a supportive team setting.
Job Requirements
- High school diploma or equivalent
- less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology such as smart phones and tablets
- less than 1 year retail experience performing tasks such as: identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology, such as smart phones and tablets
- less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- demonstrates sincere appreciation to customers
- communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- cross-functionally trains in other areas of the store to help deliver the best customer service
- detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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