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Seasonal Cashier

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
training programs
Equal opportunity employer

Job Description

Lowe's is a leading home improvement retailer known for its commitment to providing quality products and excellent customer service to homeowners and professional contractors alike. With a nationwide presence and a strong focus on customer satisfaction, Lowe's offers a wide variety of products ranging from tools and appliances to building materials and garden supplies. The company prides itself on fostering a supportive and inclusive work environment where employees can grow their skills and contribute to the overall success of the business. Lowe's is dedicated to maintaining high standards in customer interactions and product knowledge to ensure every shopper has a positive and productive experience in their stores.

The role of a Sales Associate at Lowe's is essential in delivering SMART customer service through the consistent application of Lowe's customer service policies, procedures, and programs. This position involves actively engaging with customers to understand their needs, guiding them through product selections, demonstrations, and assisting in carrying or loading merchandise. The Sales Associate is responsible for answering customer and associate questions promptly and knowledgeably, sometimes accompanying customers through project walkthroughs to provide tailored advice and support.

Beyond customer assistance, this role encompasses working collaboratively across various store departments, including writing contracts and invoices for equipment rentals in the Tool Rental Department. The Sales Associate is also vigilant in detecting signs of shoplifting, theft, or other security risks, promptly reporting such incidents to management or Asset Protection to maintain store safety. Maintaining cleanliness and organizational standards in line with Zone Recovery programs is also a key responsibility, ensuring a pleasant and safe shopping environment.

Safety is a critical aspect of this role, with the Sales Associate expected to uphold all safety requirements associated with store operations, including proper use of safety equipment and conducting daily safety checks to identify hazards. Familiarity in operating various store equipment such as Zebra phones, paging systems, copiers, CCTV surveillance systems, tool rentals, and specialty machinery related to specific departments is important.

Lowe's values candidates who demonstrate enthusiasm for retail, customer interaction, and the ability to work flexibly across departments. This job offers an opportunity to develop valuable retail skills and grow within a reputable company recognized for its extensive training programs and commitment to employee development. Those joining Lowe's can expect to be part of a dynamic team focused on achieving high customer satisfaction and operational excellence while adhering to equal opportunity employment practices.

Job Requirements

  • Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
  • Less than 1 year experience using common retail technology, such as smart phones and tablets
  • Less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
  • explaining warranties, product features, and benefits
  • assisting customers in locating products
  • building customer relationships
  • identifying and resolving customer issues
  • zone recovery
  • and housekeeping
  • Ability to obtain sales related licensure or registration as may be required by law

Job Qualifications

  • Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
  • Less than 1 year experience using common retail technology, such as smart phones and tablets
  • Less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
  • explaining warranties, product features, and benefits
  • assisting customers in locating products
  • building customer relationships
  • identifying and resolving customer issues
  • zone recovery
  • and housekeeping
  • Ability to obtain sales related licensure or registration as may be required by law

Job Duties

  • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
  • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
  • Demonstrates sincere appreciation to customers
  • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
  • Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
  • Cross-functionally trains in other areas of the store to help deliver the best customer service
  • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
  • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
  • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
  • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
  • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)

Job Criteria

Experience

Entry Level (1-2 years)


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