Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.70
Work Schedule
Weekend Shifts
Benefits
Financial flexibility
401(k) match
Health Insurance
Dental Insurance
Vision Insurance
mental health support
flexible scheduling
Paid parental leave
educational assistance
employee discount
Job Description
Salt & Straw is a beloved, innovative ice cream shop with roots deeply embedded in community and creativity. Since its inception, the company has grown from humble beginnings into a cherished local favorite known for its unique flavor profiles, seasonal specialties and community experiences. Salt & Straw is committed to delivering joy through its ever-evolving menu of artisan ice creams, each flavor crafted to tell a story and create lasting memories for its guests. The company prides itself not only on its delicious products but also on fostering connections among people through its culinary offerings, turning simple ice cream moments into extraordinary shared experiences.
The role of a Scooper at Salt & Straw is central to the brand's reputation for legendary hospitality and creating those unforgettable moments of delight. Scoopers serve as the ambassadors of the Salt & Straw experience, guiding guests on tasting adventures and providing unparalleled customer service. This position requires a combination of strong interpersonal skills, product knowledge, and an enthusiastic approach to guest interactions. From welcoming guests at arrival, managing lines, and presenting perfectly portioned scoops, to sharing stories about the ingredients and flavors, Scoopers make every ice cream outing an engaging event. Beyond frontline service, this role also involves preparation and maintenance tasks to ensure all products meet the high standards Salt & Straw is known for.
Scoopers are not only responsible for scooping ice cream but also for operating the waffle station, handling point-of-sale transactions, restocking inventory, and maintaining cleanliness and organization in the shop. They uphold food safety standards, assist with third-party delivery order fulfillment, and provide courteous and knowledgeable answers to questions. The position values kindness, enthusiasm, and a commitment to creating moments of wonder for guests and teammates alike. Working in a fast-paced environment requires adaptability, teamwork, and a passion for delivering excellence with every scoop. This is a part-time position requiring evening, weekend, and holiday availability, with a flexible schedule designed to support work-life balance and personal growth. Salt & Straw also emphasizes inclusivity and respect, ensuring that all team members feel valued and supported in their roles.
Joining Salt & Straw means becoming part of a company that deeply values its employees and customers, driven by a mission to share happiness through innovative frozen treats. The company offers a suite of benefits including health insurance options after certain hours worked, mental health support, educational assistance, and a 30% team member discount, among others. The Scooper role is ideal for individuals passionate about hospitality, food service, and creating joyful, memorable experiences in a community-driven setting. It’s an opportunity to grow your skills while contributing to a brand with a purpose of making every scoop count.
Salt & Straw operates with core values of creating the unbelievable, showing up generously, acting with thoughtful curiosity, sharing human kindness, and making every interaction meaningful. These values shape the workplace culture and inspire every team member to bring their best selves to work. The company also supports equal employment opportunity and reasonable accommodations, ensuring a welcoming environment for all. Overall, Salt & Straw offers a unique and rewarding work experience for anyone eager to be part of something special in the world of food service and hospitality.
The role of a Scooper at Salt & Straw is central to the brand's reputation for legendary hospitality and creating those unforgettable moments of delight. Scoopers serve as the ambassadors of the Salt & Straw experience, guiding guests on tasting adventures and providing unparalleled customer service. This position requires a combination of strong interpersonal skills, product knowledge, and an enthusiastic approach to guest interactions. From welcoming guests at arrival, managing lines, and presenting perfectly portioned scoops, to sharing stories about the ingredients and flavors, Scoopers make every ice cream outing an engaging event. Beyond frontline service, this role also involves preparation and maintenance tasks to ensure all products meet the high standards Salt & Straw is known for.
Scoopers are not only responsible for scooping ice cream but also for operating the waffle station, handling point-of-sale transactions, restocking inventory, and maintaining cleanliness and organization in the shop. They uphold food safety standards, assist with third-party delivery order fulfillment, and provide courteous and knowledgeable answers to questions. The position values kindness, enthusiasm, and a commitment to creating moments of wonder for guests and teammates alike. Working in a fast-paced environment requires adaptability, teamwork, and a passion for delivering excellence with every scoop. This is a part-time position requiring evening, weekend, and holiday availability, with a flexible schedule designed to support work-life balance and personal growth. Salt & Straw also emphasizes inclusivity and respect, ensuring that all team members feel valued and supported in their roles.
Joining Salt & Straw means becoming part of a company that deeply values its employees and customers, driven by a mission to share happiness through innovative frozen treats. The company offers a suite of benefits including health insurance options after certain hours worked, mental health support, educational assistance, and a 30% team member discount, among others. The Scooper role is ideal for individuals passionate about hospitality, food service, and creating joyful, memorable experiences in a community-driven setting. It’s an opportunity to grow your skills while contributing to a brand with a purpose of making every scoop count.
Salt & Straw operates with core values of creating the unbelievable, showing up generously, acting with thoughtful curiosity, sharing human kindness, and making every interaction meaningful. These values shape the workplace culture and inspire every team member to bring their best selves to work. The company also supports equal employment opportunity and reasonable accommodations, ensuring a welcoming environment for all. Overall, Salt & Straw offers a unique and rewarding work experience for anyone eager to be part of something special in the world of food service and hospitality.
Job Requirements
- High school diploma or equivalent
- Valid food handlers card or ability to obtain within 30 days
- Prior experience in food service or hospitality preferred
- Must be able to stand for extended periods
- Ability to handle cash transactions accurately
- Strong interpersonal and communication skills
- Must be able to work flexible hours including evenings weekends and holidays
- Ability to follow health safety and sanitation standards
- Ability to work cooperatively as part of a team
- Ability to manage multiple tasks in a fast-paced environment
Job Qualifications
- Valid food handlers card required within 30 days of employment or as per local regulations
- Experience in food service fast-casual dining or hospitality preferred
- Ability to learn and discuss classic and seasonal flavors and products confidently
- Excellent communication skills to deliver legendary hospitality
- Passionate about delivering outstanding guest experiences
- Ability to work well with diverse populations and team members
- Ability to work effectively under pressure and changing priorities
- Fluency in English
- Availability to work evenings late nights weekends and holidays
- Ability to work at least 3 shifts per week including 2 closing shifts
Job Duties
- Interact attentively with guests throughout their visit with patience positivity and effervescence
- Maintain strong understanding of Salt & Straw brand production techniques partnerships and flavor profiles
- Scoop perfect portions for guests in line with shop standards
- Process transactions accurately using POS system handle cash and ensure correct change
- Prepare label and store waffle batter operate waffle iron make cones label and store cones maintaining clean waffle station
- Adhere to shop food quality and safety standards including dishwashing cleaning floors bathrooms freezers and organization
- Replenish retail products restock freezers paper goods waffle batter cones and other supplies
- Consolidate ice cream tubs replenish stock from walk-in freezer temper tubs correctly
- Pack third-party delivery orders following company standards ensuring correct portioning packaging and labeling
- Answer phones promptly providing excellent service and product information
- Greet guests facilitate line flow answer questions explain experience options and promote online ordering and pint purchases
- Taste sample ice cream daily including different flavors to better communicate to customers benefits of each flavor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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