Job Overview
Compensation
Type:
Salary
Rate:
Range $57,720.90 - $73,087.52
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Equal opportunity employer
Job Description
FlightSafety International is recognized globally as the premier professional aviation training company. Known for its excellence in providing top-tier aviation education, FlightSafety International serves a diverse clientele that includes commercial airlines, military organizations, and government entities across 167 countries and independent territories. The company boasts the world's largest fleet of advanced full-flight simulators, alongside cutting-edge visual systems and displays, which are integral components of its comprehensive training programs. With Learning Centers strategically located in the United States, Canada, France, and the United Kingdom, FlightSafety International is at the forefront of aviation safety and training innovation.
The company's commitment to ... Show More
The company's commitment to ... Show More
Job Requirements
- Bachelor’s degree in Business or Aviation Management preferred or three years related experience and/or training or equivalent combination of education and experience
- One to two years of aviation experience preferred
- Knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses, as specified by FAA/NAA regulations
- Excellent customer service skills
- Knowledge of basic scheduling concepts and/or experience with scheduling software
- Detail oriented with excellent organization and time management skills
- Excellent verbal and written communication skills
- Ability to interact with various levels of management in a professional manner
- Ability to adapt to changes rapidly and perform in a fast-paced work environment
- Results-oriented with high drive to achieve objectives and standards with little supervision or guidance
- Customer/client oriented and ability to adapt/respond to different types of personalities
- Fluency in English, through both verbal and written communications
- General knowledge of the following software: MS Office Suite, TMS Systems, CRM
Job Qualifications
- Bachelor’s degree in Business or Aviation Management preferred or three years related experience and/or training or equivalent combination of education and experience
- One to two years of aviation experience preferred
- Knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses, as specified by FAA/NAA regulations
- Excellent customer service skills
- Knowledge of basic scheduling concepts and/or experience with scheduling software
- Detail oriented with excellent organization and time management skills
- Excellent verbal and written communication skills
- Ability to interact with various levels of management in a professional manner
- Ability to adapt to changes rapidly and perform in a fast-paced work environment
- Results-oriented with high drive to achieve objectives and standards with little supervision or guidance
- Customer/client oriented and ability to adapt/respond to different types of personalities
- Fluency in English, through both verbal and written communications
- General knowledge of the following software: MS Office Suite, TMS Systems, CRM
Job Duties
- Manages tasks such as scheduling customers/clients, sending confirmations, creating new customer/client accounts, updating client information
- Manage all aspects of client training schedules and coordinate with customers on specific training needs and requirements that may impact schedule modifications
- Understands regulatory requirements and verifies training objectives
- Acts as back-up focal for TSA tracking for incoming clients
- Perform Export Compliance checks as needed
- Verify/collect pre-training documents
- Call customer/clients to confirm attendance and training objectives
- Manage client retention program
- Act as primary point of contact for assigned program(s) by interacting and communicating with internal and external customers as well as regulatory agencies
- Familiarity with FlightSafety’s product and services, when possible provide customers with additional training available to enhance the overall experience and ultimately generate more sales and revenue
- Review and understand country specific guidance and/or documentations and provide the most up to date information to ensure clients/customers and instructors are adhering to all regulatory requirements
- Responsible to assess, organize, plan and assign resources to customer training events, instructor training and qualifications
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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