Scheduling Coordinator

Prime Power Services, Inc. is a reputable company specializing in providing reliable and efficient power solutions and services to a wide range of customers. With a dedication to quality and customer satisfaction, Prime Power Services has established itself as a leader in the field service industry. The company is committed to maintaining high standards in service delivery, ensuring that clients receive timely and professional maintenance and repair services. As an organization that values diversity and inclusion, Prime Power Services is an Equal Opportunity Employer, welcoming applicants from all backgrounds and ensuring a drug-free workplace environment. This commitment to excellence and ethical practices has contributed to the company's solid reputation and continued growth within the power service sector.

The role of Scheduling Coordinator at Prime Power Services is pivotal to the success of the Field Service Operations team. This position involves coordinating preventive maintenance services for customers, ensuring that schedules are managed efficiently and that customer communications are handled professionally. The Scheduling Coordinator will play an essential part in managing service requests, updating scheduling systems such as T&M and PM scheduling, processing work orders, and maintaining communication with both customers and technicians. This role demands an individual with strong organizational skills, exceptional communication abilities, and a knack for multitasking. The Scheduling Coordinator is also responsible for managing the T&M Parts process and assisting with the documentation required for invoicing. Additionally, the role includes participating in a rotating on-call schedule to support continuous service operations.

This is an excellent opportunity for a detail-oriented, self-motivated individual with a background in service industry scheduling or dispatching to join a dynamic team. The position offers a chance to contribute directly to customer satisfaction by ensuring that all maintenance services are scheduled and tracked efficiently. The ideal candidate will have proficiency with Microsoft Office Suite and familiarity with scheduling software tools like WennSoft Service and Great Plains, enhancing their ability to perform the required duties effectively. Applicants with excellent time management, problem-solving, and conflict resolution skills will thrive in this fast-paced environment.

Joining Prime Power Services means becoming part of a company dedicated to delivering exceptional service to its customers and supporting its employees with a positive, inclusive workplace culture.