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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $1.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
flexible schedule
Job Description
Prime Power Services, Inc. is a reputable company specializing in providing reliable and efficient power solutions and services to a wide range of customers. With a dedication to quality and customer satisfaction, Prime Power Services has established itself as a leader in the field service industry. The company is committed to maintaining high standards in service delivery, ensuring that clients receive timely and professional maintenance and repair services. As an organization that values diversity and inclusion, Prime Power Services is an Equal Opportunity Employer, welcoming applicants from all backgrounds and ensuring a drug-free workplace environment. This commitment to excellence and... Show More
Job Requirements
- High school diploma required
- Associate’s Degree strongly preferred
- Three years’ experience in service industry scheduling or dispatching
- Customer service experience required
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Familiarity with WennSoft Service and/or Great Plains Software is a plus
Job Qualifications
- High school diploma
- Associate's Degree strongly preferred
- Three years' experience in service industry scheduling or dispatching
- Customer service experience
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Familiarity with WennSoft Service and/or Great Plains Software is a plus
- Excellent communication and multitasking skills
- Strong organizational skills with attention to detail
- Sense of urgency and prioritization skills
- Self-motivated with excellent problem-solving skills
- Strong conflict resolution skills
- Excellent time management skills
- Adaptability and ability to remain calm in stressful situations
Job Duties
- Schedule, quote, and discuss repair services with customers and technicians
- Accurately maintain daily, monthly, and annual T&M and PM scheduling systems including processing, updating, and auditing weekly schedules and work orders
- Maintain the T&M Parts process and communicate to the customer when parts have been ordered and received
- Maintain and research all month-end scheduling open tickets needed to process invoices
- Update customers on services and invoices both in person and over the phone
- Open work orders and update applicable systems with service history, as well as process and close work orders for completed work
- Process and respond to scheduling requests from customers, technicians, and engineers
- Communicate POC Site changes and submit items requiring Contract Amendment or Adjustment to Customer Account to the Contracts department
- Participate in a rotating on-call schedule
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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