Job Overview
Employment Type
Full-time
Hourly
Compensation
Salary
Range $55,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Preventive care medical plan
Dental Insurance
Vision Insurance
short term disability
long term disability
Company-paid Life Insurance
monthly bonus program
401(k) retirement savings plan
Paid Time Off
Employee Discounts
Paid training
Advancement opportunities
Job Description
Strickland Brothers is a reputable automotive service company known for its commitment to delivering exceptional customer service and maintaining high operational standards across its service centers. As a leader in the automotive maintenance industry, Strickland Brothers focuses on providing fast, friendly, and reliable service to its customers. The company is dedicated to fostering a positive work environment that encourages teamwork, professional development, and career growth for its employees. As a part of its ongoing efforts to accelerate team members' careers, Strickland Brothers offers dynamic leadership positions with opportunities for advancement within the organization.
In the role of Shop Manager, you will serve as the pivotal leader of the service center, responsible for overseeing the day-to-day operations that ensure smooth and efficient service delivery. This position requires a hands-on leader who combines operational execution with team development to drive performance metrics such as oil change count, sales figures, labor efficiency, and overall customer satisfaction. Shop Managers play a critical role in shaping the customer experience and upholding the standards outlined in the Strickland Brothers Way.
Your leadership responsibilities include recruiting, coaching, and developing a high-performing team that excels in both technical skills and customer interaction. This role demands a proactive approach to problem-solving and a dedication to creating a welcoming and productive workplace culture. You will be directly involved in service operations alongside your team when necessary, demonstrating the company’s commitment to supportive leadership by assisting in roles such as greeter, hood technician, or pit technician.
Compensation for this role is competitive, with employees paid on an hourly basis weekly. The position typically requires working approximately 50 hours per week, with schedules designed to support operational needs while including projected monthly bonus opportunities based on shop performance. High-performing Shop Managers have clear pathways for career progression, including potential promotions to Certified Training Manager and Area Manager roles.
This role not only offers the chance to lead and influence a team of skilled professionals but also invites you to be part of a growing company that values its employees and invests in their success through comprehensive benefits and ongoing training. Joining Strickland Brothers as a Shop Manager means becoming an integral part of a respected organization known for quality automotive service and a commitment to employee development.
In the role of Shop Manager, you will serve as the pivotal leader of the service center, responsible for overseeing the day-to-day operations that ensure smooth and efficient service delivery. This position requires a hands-on leader who combines operational execution with team development to drive performance metrics such as oil change count, sales figures, labor efficiency, and overall customer satisfaction. Shop Managers play a critical role in shaping the customer experience and upholding the standards outlined in the Strickland Brothers Way.
Your leadership responsibilities include recruiting, coaching, and developing a high-performing team that excels in both technical skills and customer interaction. This role demands a proactive approach to problem-solving and a dedication to creating a welcoming and productive workplace culture. You will be directly involved in service operations alongside your team when necessary, demonstrating the company’s commitment to supportive leadership by assisting in roles such as greeter, hood technician, or pit technician.
Compensation for this role is competitive, with employees paid on an hourly basis weekly. The position typically requires working approximately 50 hours per week, with schedules designed to support operational needs while including projected monthly bonus opportunities based on shop performance. High-performing Shop Managers have clear pathways for career progression, including potential promotions to Certified Training Manager and Area Manager roles.
This role not only offers the chance to lead and influence a team of skilled professionals but also invites you to be part of a growing company that values its employees and invests in their success through comprehensive benefits and ongoing training. Joining Strickland Brothers as a Shop Manager means becoming an integral part of a respected organization known for quality automotive service and a commitment to employee development.
Job Requirements
- Must be at least 18 years of age
- valid driver’s license required
- successful completion of a background check
- reliable transportation is required
- willingness to work a schedule that typically averages approximately 50 hours per week
- basic computer skills or the ability to quickly learn company systems
- ability to stand, stoop, bend, squat, and reach for extended periods of time
- ability to lift and carry up to 50 lbs
- ability to work in an automotive service environment
- comfortable working in non-climate-controlled environments
- ability and willingness to work during all season and weather conditions
- ability to work in confined spaces when necessary
Job Qualifications
- Proven leadership experience in automotive service or a related industry
- strong coaching and team development skills
- excellent customer service and communication abilities
- ability to manage operational workflows efficiently
- experience with inventory management and cash handling
- capability to analyze and drive business performance metrics
- willingness to actively participate in service operations
- basic computer proficiency or ability to learn company systems quickly
Job Duties
- Lead, coach, and develop a high-performing service center team
- recruit, interview, hire, and train team members
- provide ongoing coaching and feedback to support employee development
- foster a positive team environment aligned with the Strickland Brothers Way
- deliver an exceptional customer experience and maintain strong customer satisfaction ratings
- address customer concerns and resolve issues quickly and professionally
- monitor customer feedback and coach the team to continuously improve service quality
- oversee daily shop operations including opening and closing procedures
- manage workflow by assigning technician roles and maintaining efficient service flow
- ensure the shop remains clean, safe, and organized at all times
- drive shop performance by monitoring key metrics such as service volume, sales, labor efficiency, and customer satisfaction
- create weekly schedules and manage labor to support operational needs
- partner with the Area Manager to review performance and set shop goals
- maintain accurate inventory levels and complete inventory counts
- manage cash handling procedures including daily deposits
- ensure compliance with company policies, safety standards, and operational procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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