Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
term life insurance
Paid vacation
Paid holidays
401(k) with Company Match
associate discount
Job Description
JCPenney is a renowned American retail company with a rich history spanning 122 years, dedicated to serving diverse, working American families. As a company, JCPenney emphasizes inclusivity and a broad product assortment designed to meet customers' everyday needs while helping them celebrate special occasions with style, quality, and value. The company offers an extensive range of fashion, apparel, home goods, beauty products, and jewelry from both national and private brands. Moreover, JCPenney provides a variety of personalized services including salon, portrait, and optical services. With more than 50,000 associates, the company operates over 650 stores across the United States and... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or retail preferred
- Excellent communication skills
- Ability to multitask and handle high volume of client interactions
- Basic knowledge of salon products and services
- Ability to work flexible hours including weekends and holidays
- Ability to use computerized client scheduling and inventory systems
- Physical ability to stand for extended periods
- Strong problem-solving skills
- Positive attitude and strong interpersonal skills
Job Qualifications
- Passion for salon and products
- Understanding of client benefits from products and salon services
- Ability to solve problems and make smart decisions driving sales and customer service
- Efficient and effective work execution
- Ability to inspire strong performance in self and others
- Providing great customer service
- Building positive, inclusive and respectful relationships
- Accountability for actions and outcomes
- Proactively finding ways to improve customer experience
- Confidence and courage to do what is right
- Acting with energy and urgency
Job Duties
- Helps drive the client experience while maximizing sales potential of each client
- Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking
- Asks appropriate questions to determine client's needs
- Follows current salon selection process to match new client to salon professional's strengths to maximize client satisfaction and sales potential, and schedules accordingly
- Offers all company programs, including credit and rewards, to all clients
- Aids the replenishment and restock efforts by working with the support team to ensure salon replenishment standards are maintained
- Monitors retail and backbar on hand accuracy, communicating opportunities to the salon leader
- Performs registration of clients, answers phones using scripted telephone responses
- Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines
- Maintains and updates automated client records including lab data and release forms
- Executes floor set activities, including replenishment, restocking, recovery and visual merchandising to ensure salon core standards
- Ensures all salon equipment is in good working order
- Works with the salon team to ensure company and state standards are met
- Partners with loss prevention to provide a safe and client friendly environment
- Ensures personal salon service and retail sales goals are met
- Communicates retail needs for upcoming events, peak seasons and/or fast selling product to salon leader
- Sells additional services and products, and executes current salon marketing programs
- Consistently meets established performance standards for the role
Job Location
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