Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $27.40
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Flexible work schedule
Employee Discounts
Job Description
Cozzini Bros. is America's leading knife rental and sharpening service, proudly serving over 100,000 restaurants and commercial kitchens across the United States. Established in 1905 as a family business in Chicago, Cozzini has built a strong legacy centered on delivering exceptional quality and service to commercial kitchens everywhere. The company specializes in providing professionally engineered knives and blades that are exchanged every two weeks, ensuring kitchens remain sharp, efficient, and safe. This service is designed to enhance the consistency and safety of food preparation in high-demand commercial environments. Cozzini Bros. operates with a strong foundation built on six core values: Safety, Service, Trust, Team, Continuous Improvement, and Integrity, which collectively drive the company's commitment to excellence in knife exchange and customer service.
The Sales Support Specialist at Cozzini Bros. plays a pivotal role in supporting the sales organization to ensure smooth and efficient operations. This position is essential for providing frontline assistance to various sales personnel, including Business Development Managers (BDMs), Regional Business Development Managers (RBDMs), National Account Managers (NAMs), Business Development Executives (BDEs), Area Sales Managers (ASMs), and Regional Directors of Sales (RDOS). The role combines tactical execution tasks with the responsibility of being a knowledgeable resource to the sales team, helping them perform their duties effectively.
This position involves managing communications, processing inquiries, updating sales databases, and utilizing company systems to support daily sales activities. Additionally, the Sales Support Specialist will assist with organizing and supporting Cozzini EDGE events and contribute to ad hoc projects as assigned by supervisors. This role demands excellent organizational and communication skills, attention to detail, and proficiency in Microsoft Office tools including Word, Excel (advanced), and PowerPoint. Familiarity with Salesforce and NetSuite ERP systems is preferred but not mandatory.
The successful candidate will be expected to maintain a dedicated workspace if working from home, exhibit strong project management abilities by prioritizing workloads effectively, and uphold high ethical standards by maintaining confidentiality. Dependability, punctuality, and a positive team spirit are crucial for this role, along with the ability to follow instructions and respond constructively to management feedback. Physical requirements include the ability to remain stationary for extended periods, use computers and office equipment continuously, and travel up to 25%, ensuring in-office attendance when required.
Overall, the Sales Support Specialist position at Cozzini Bros. offers an exciting opportunity to join a reputable company with a rich history and strong values, where you can contribute to supporting a dedicated sales team and play an integral role in maintaining the company's standard of excellence in the commercial kitchen industry.
The Sales Support Specialist at Cozzini Bros. plays a pivotal role in supporting the sales organization to ensure smooth and efficient operations. This position is essential for providing frontline assistance to various sales personnel, including Business Development Managers (BDMs), Regional Business Development Managers (RBDMs), National Account Managers (NAMs), Business Development Executives (BDEs), Area Sales Managers (ASMs), and Regional Directors of Sales (RDOS). The role combines tactical execution tasks with the responsibility of being a knowledgeable resource to the sales team, helping them perform their duties effectively.
This position involves managing communications, processing inquiries, updating sales databases, and utilizing company systems to support daily sales activities. Additionally, the Sales Support Specialist will assist with organizing and supporting Cozzini EDGE events and contribute to ad hoc projects as assigned by supervisors. This role demands excellent organizational and communication skills, attention to detail, and proficiency in Microsoft Office tools including Word, Excel (advanced), and PowerPoint. Familiarity with Salesforce and NetSuite ERP systems is preferred but not mandatory.
The successful candidate will be expected to maintain a dedicated workspace if working from home, exhibit strong project management abilities by prioritizing workloads effectively, and uphold high ethical standards by maintaining confidentiality. Dependability, punctuality, and a positive team spirit are crucial for this role, along with the ability to follow instructions and respond constructively to management feedback. Physical requirements include the ability to remain stationary for extended periods, use computers and office equipment continuously, and travel up to 25%, ensuring in-office attendance when required.
Overall, the Sales Support Specialist position at Cozzini Bros. offers an exciting opportunity to join a reputable company with a rich history and strong values, where you can contribute to supporting a dedicated sales team and play an integral role in maintaining the company's standard of excellence in the commercial kitchen industry.
Job Requirements
- 2-5 years' experience working in sales support and/or customer service
- strong project management skills
- intermediate Microsoft Office skills
- excellent communication skills
- extreme attention to detail
- high ethical standards
- excellent critical thinking and problem-solving skills
- must be dependable and able to follow instructions
- ability to work from a dedicated space at home
- ability to remain stationary for long periods
- ability to communicate through multiple methods
- ability to operate computers and office equipment
- ability to sit for long periods
- ability to occasionally stand, move about, reach, bend, or twist
- regular in-office attendance
- ability to travel up to 25%
Job Qualifications
- 2-5 years' experience working in sales support and/or customer service
- strong project management skills with the ability to prioritize workload with multiple competing deadlines
- intermediate Microsoft Office skills including Word, advanced Excel, and PowerPoint
- basic to intermediate understanding of Salesforce preferred
- basic understanding of NetSuite ERP preferred
- excellent communication skills, both written and verbal
- extreme attention to detail
- high ethical standards and the ability to maintain confidentiality
- excellent critical thinking and problem-solving skills
- responds promptly to requests for service and assistance
- understands the need for excellent service to all customers and coworkers
- meets commitments, is punctual, and accepts responsibility for own actions
- treats people with respect and contributes to building a positive team spirit
- must be dependable, able to follow instructions, and respond to management direction
- ability to improve performance through management feedback
Job Duties
- support the sales organization daily
- answer and document sales team calls and assist with field requests for assistance
- respond to sales team and prospective customer emails daily
- update and manage various databases relevant to the sales organization
- use and understand various systems to execute daily tasks
- support Cozzini EDGE events and ad hoc projects
- perform other duties and responsibilities as assigned by the supervisor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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