Sales Support III

Overland Park, KS, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $30,870.13 - $37,292.46

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Paid holidays

Flexible Schedule

Job Description

Coach is a leading luxury fashion brand renowned for its craftsmanship, quality, and timeless style in handbags, accessories, and lifestyle collections. As part of Tapestry, Inc., a global house of modern luxury lifestyle brands, Coach upholds a commitment to exceptional customer experiences and innovative retail environments. With a rich heritage and a forward-looking approach, Coach delivers products that reflect sophistication and style to customers worldwide. Their retail stores embody these values by providing a welcoming, efficient, and premium service environment that consistently aligns with the brand's esteemed reputation.

The Sales Support Associate role at Coach is pivotal to maintai... Show More

Job Requirements

High school diploma or equivalent
1-3 years of previous retail experience preferably in luxury retail service
Knowledge of cash register systems and basic computer skills
Ability to maneuver the sales floor, shelves, and stock room
Ability to lift and carry up to 25 pounds frequently and up to 50 pounds at times
Ability to work a flexible schedule including nights, weekends, and holidays
Ability to communicate effectively with customers and team
Ability to maintain cash wrap organization and operate POS accurately

Job Qualifications

High school diploma or equivalent
College degree preferred
1-3 years of previous retail experience, preferably in luxury retail service
Knowledge of fashion trends and competition in the marketplace
Knowledge of cash register systems and basic computer skills including usage of iPad, laptop, mobile POS and Internet
Ability to understand and read price and product release sheets
Ability to communicate effectively with customers and team
Ability to maneuver the sales floor, sales shelves, and stock room with physical stamina
Ability to work a flexible retail schedule including nights, weekends, and holidays

Job Duties

Greet the customer with a smile and with eye contact and offer your name
Interact genuinely and naturally with the customer
Read cues and determine customers' needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add-ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and provide reason to return
Represent Coach brand appropriately
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily
Shift/organize product in the stockroom
react to sell through and make room for new product
Manage stock levels/product ownership in back-of-house and sales floor
Prepare and conduct regular cycle counts
Participate in store physical inventory counts
Maintain Company Loss Prevention standards
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell through and execute visual merchandising needs
Support sales floor activities
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently
Partner with sales team or Store Management when needed
Upkeep housekeeping standards

Job Location

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