Sales Representative (National Hospitality)

MSI is a premier supplier in North America specializing in flooring tile, countertops, wall and backsplash tile, as well as hardscaping surface products. Founded in 1975 and headquartered in Orange, California, the company has expanded to include over 50 advanced showrooms and distribution centers across the United States and Canada. MSI offers an extensive product line that includes Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone, and pavers sourced from more than 36 countries worldwide. The company's commitment to quality and innovation has garnered numerous accolades, including recognition as one of the fastest-growing companies by the OC Business Journal and multiple Best Flooring Distributor awards by Floor Covering Weekly.

The sales representative role at MSI plays a critical part in driving the growth and development of MSI's product lines within the hospitality sector, specifically focusing on franchise owners of hotel brands and independent hoteliers. This is a full-time, associate-level position, with regular work hours from Monday to Friday, 8:00 AM to 5:00 PM. The representative is entrusted with actively cultivating strong relationships with current and potential customers, understanding their business needs, and helping them maximize returns through MSI's diverse range of products.

The successful candidate will be responsible for educating customers about MSI’s product offerings, ensuring their teams are well-informed to effectively present and sell the products, and negotiating value propositions tailored to each client’s business potential. The role demands a deep understanding of the competitive landscape, with the ability to position MSI advantageously against market competitors. A vital part of the role involves the effective use of MSI’s unique sales tools to gain a competitive edge, managing displays and samples, providing accurate pricing and delivery estimates, and handling credit and sales contract discussions.

Additionally, the representative is expected to resolve customer claims and complaints efficiently, maintaining high standards of customer satisfaction. The position requires traveling locally up to 80%, with occasional national or international trips, and attendance at trade shows throughout the year. Candidates with prior project management experience will find added advantage in this role. MSI fosters a safe working environment and expects the sales associate to meet physical demands including lifting up to 50 pounds and engaging in regular walking and standing.

MSI is proud of its inclusive culture and dedication to diversity, offering comprehensive benefits including referral and annual bonuses, paid time off, medical, dental, and vision insurance, disability and life insurance coverages, tuition reimbursement, 401(k) plans with company matching, charitable donation matching, as well as specialized educational tutoring programs for employees' dependents. This role provides an excellent opportunity for sales professionals passionate about the hospitality and flooring industries, seeking growth, and delivering exceptional client service within a recognized and award-winning company.