Mattress Firm logo

Sales Professional

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $50,000.00 - $65,000.00
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Work Schedule

Standard Hours
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Benefits

Career growth opportunities
401(k) with employer matching
Mental Health Resources
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discounts
Get paid on-demand
base pay or uncapped commission

Job Description

Mattress Firm is a leading mattress retailer dedicated to providing customers with quality sleep solutions and exceptional in-store experiences. With a commitment to helping people sleep well so they live well, Mattress Firm has established itself as a trusted name in the bedding industry. The company places a strong emphasis on customer satisfaction, expert knowledge, and creating a welcoming environment where customers can find the perfect mattress to suit their needs. Mattress Firm's comprehensive approach includes utilizing digital tools and fostering an omnichannel shopping experience to meet modern consumer preferences. They offer a range of benefits and opportunities, including competitive pay, on-the-job training, and a commitment to diversity and inclusion.

The Sleep Expert role at Mattress Firm is more than just a retail position; it is an opportunity to become a trusted sleep authority and a key member of the sales team. Sleep Experts help customers navigate the process of selecting the ideal mattress, providing technical and product knowledge that enhances the shopping experience. This role involves cultivating strong customer relationships, driving individual sales performance through meeting key performance indicators (KPIs), and supporting company initiatives. Sleep Experts maintain ongoing customer engagement even after purchase, ensuring satisfaction and addressing any concerns. They stay informed about market competition and leverage social media to boost brand awareness and sales. This position also requires physical capabilities such as lifting, pushing, and pulling items over 50 pounds. Mattress Firm offers a competitive salary ranging from $50,000 to $65,000 per year depending on qualifications and experience, with additional bonus opportunities for leadership and individual contributor roles. The company provides uncapped commission potential, a 401(k) plan with employer matching, and comprehensive medical, dental, vision, and prescription plans. The Sleep Expert role is suited for individuals seeking career growth, financial rewards, and the chance to make a direct impact on customers' well-being by improving their sleep quality.

Job Requirements

  • Legal authorization to work in the United States without the need for sponsorship
  • Proof of eligibility to work in the United States
  • Ability to lift, push, or pull items over 50 pounds
  • Availability to work flexible retail hours including weekends and holidays
  • Commitment to delivering exceptional customer service
  • Strong interpersonal and communication skills
  • Willingness to learn and grow within the company

Job Qualifications

  • High school diploma or equivalent
  • Experience in retail sales or customer service preferred
  • Strong communication and interpersonal skills
  • Ability to provide product knowledge and technical details
  • Proven ability to meet or exceed sales targets
  • Familiarity with social media platforms for brand promotion
  • Basic physical capability to handle lifting and moving products

Job Duties

  • Create an environment where the customer is always at the center by cultivating strong relationships
  • Provide technical and product knowledge information to customers and serve as subject matter expert
  • Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
  • Maintain customer relationships during and after purchase including resolving customer issues and sending delivery reminders
  • Maintain awareness of the competition, advertisements and services offered by competitors
  • Leverage social media to positively impact brand awareness and increase sales
  • Lift, push, or pull 50 plus pounds

Job Criteria

Experience

Entry Level (1-2 years)


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