Sales Manager - SMB Outbound Sales (Remote - Western Region)

Yelp is a renowned technology company that connects millions of people with great local businesses through its comprehensive, user-friendly platform. As a leader in the digital advertising and local marketing space, Yelp serves over 138 million unique monthly visitors, helping small businesses across the United States reach new customers and grow their brand presence. Yelp’s platform combines crowd-sourced reviews, business information, and advertising solutions, creating an unmatched ecosystem that supports local commerce. Yelp thrives on innovation, customer-centricity, and fostering strong business-to-consumer relationships. The company is dedicated to building diverse teams that reflect various backgrounds and perspectives, reinforcing a culture anchored in values such as authenticity, collaboration, and respect.

This opportunity is for an Outbound Sales Manager position at Yelp, a full-time role operating remotely. However, candidates must reside in the Western Region of the United States, encompassing the Pacific, Mountain, and Arizona time zones, excluding the Bay Area. The annual compensation for this role ranges from $63,000 to $78,000, with additional performance-based incentives available. This position centers on leading a high-performing team of 10-15 Account Executives who specialize in outbound cold calls, selling Yelp’s advertising products to small and medium-sized businesses (SMBs). As an Outbound Sales Manager, you will play a pivotal role in guiding your team to exceed sales quotas through hands-on coaching, real-time feedback, and strategic mentorship.

The ideal candidate thrives in a fast-paced, goal-driven environment and possesses a deep understanding of digital sales techniques tailored for SMBs. Leadership in this role involves driving daily outbound activities, conducting call reviews, live shadowing, and holding structured one-on-one coaching sessions to elevate team performance and close rates. You will also be responsible for cultivating a collaborative and inclusive sales culture that emphasizes accountability, continuous learning, and professional growth. Beyond sales leadership, you will facilitate engaging team meetings, performance check-ins, and sales trainings, ensuring the team remains motivated and aligned with company objectives.

Yelp places a strong emphasis on data-driven decision-making. As an Outbound Sales Manager, you will analyze team metrics regularly to identify trends, optimize strategies, and implement improvements that boost conversion rates and help achieve or surpass monthly revenue targets. Transparent communication about Yelp’s products, pricing models, and company policies is crucial to maintaining trust and clarity with prospective clients. Your expertise in Salesforce CRM and digital product sales will empower your team to perform efficiently while meeting aggressive KPIs.

This role offers extensive benefits including full medical, dental, and vision coverage starting on day one, paid time off beginning at 15 days with additional accrual after two years, 12 paid holidays plus a floating holiday, up to 14 weeks of parental leave, and wellness subsidies. Flexible spending accounts, 401(k) retirement plans, employee stock purchase options, and work-from-home reimbursements further enhance the employee experience. Yelp fosters an environment where diversity is celebrated, and all qualified candidates are encouraged to apply regardless of race, gender, sexual orientation, disability, or other backgrounds. The company also complies with fair chance hiring practices, providing equal opportunity for individuals with arrest or conviction records.