Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $1.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) program
Tuition Reimbursement
Merlin Magic Pass
Job Description
Merlin Entertainments is a global leader in location-based entertainment, renowned for operating some of the most iconic and beloved attractions around the world. With a diverse portfolio that includes theme parks, resorts, and interactive entertainment venues, Merlin is committed to delivering unforgettable experiences to millions of guests every year. The company prides itself on innovation, exceptional guest service, and creating magical moments that inspire and delight visitors of all ages. By fostering a supportive and inclusive work environment where diversity is celebrated, Merlin encourages employees to bring their unique talents and perspectives to the table, helping to drive the company’s continued growth and success.
The Sales Manager position at Merlin Entertainments is a critical role within the North American attractions portfolio. This remote role, ideally based in Orlando, FL, focuses on managing inbound group and event inquiries while proactively cultivating new business opportunities with third-party planners, agencies, and corporate clients. The Sales Manager’s responsibilities include converting leads to confirmed bookings, preparing proposals and contracts, and collaborating closely with on-site operations teams to ensure seamless event execution. The role requires strong negotiation skills, excellent communication, and a strategic mindset to position Merlin’s attractions as premier venues for meetings, conferences, corporate events, and incentive experiences. With a competitive salary starting at $60,000 per year, this role offers the opportunity to be part of a dynamic team shaping exceptional event experiences in distinctive venues.
The successful candidate will be adept at managing multiple inquiries and deadlines while maintaining strong relationships across a diverse portfolio of attractions. They will work hand-in-hand with the Event Coordinator and venue teams to enable flawless transitions from sales to event planning phases, ensuring client satisfaction and operational feasibility. The ideal Sales Manager will be comfortable working independently in a remote setting with occasional travel throughout North America to support site visits and industry events. As part of a global entertainment leader, the role includes access to extensive learning and advancement opportunities, tuition reimbursement, comprehensive health benefits, and unique perks such as the Merlin Magic Pass for free entry to parks and attractions. This position is an excellent fit for driven sales professionals passionate about the events industry and the entertainment sector who want to contribute to memorable and innovative event experiences.
The Sales Manager position at Merlin Entertainments is a critical role within the North American attractions portfolio. This remote role, ideally based in Orlando, FL, focuses on managing inbound group and event inquiries while proactively cultivating new business opportunities with third-party planners, agencies, and corporate clients. The Sales Manager’s responsibilities include converting leads to confirmed bookings, preparing proposals and contracts, and collaborating closely with on-site operations teams to ensure seamless event execution. The role requires strong negotiation skills, excellent communication, and a strategic mindset to position Merlin’s attractions as premier venues for meetings, conferences, corporate events, and incentive experiences. With a competitive salary starting at $60,000 per year, this role offers the opportunity to be part of a dynamic team shaping exceptional event experiences in distinctive venues.
The successful candidate will be adept at managing multiple inquiries and deadlines while maintaining strong relationships across a diverse portfolio of attractions. They will work hand-in-hand with the Event Coordinator and venue teams to enable flawless transitions from sales to event planning phases, ensuring client satisfaction and operational feasibility. The ideal Sales Manager will be comfortable working independently in a remote setting with occasional travel throughout North America to support site visits and industry events. As part of a global entertainment leader, the role includes access to extensive learning and advancement opportunities, tuition reimbursement, comprehensive health benefits, and unique perks such as the Merlin Magic Pass for free entry to parks and attractions. This position is an excellent fit for driven sales professionals passionate about the events industry and the entertainment sector who want to contribute to memorable and innovative event experiences.
Job Requirements
- Bachelor's degree or equivalent experience
- 3+ years of relevant experience in group or event sales
- Proven ability to achieve or exceed sales targets
- Strong negotiation and customer service skills
- Ability to work remotely and manage time effectively
- Willingness to travel occasionally within North America
- Proficiency in Microsoft Office and CRM software
- Excellent interpersonal and communication skills
Job Qualifications
- 3+ years of experience in group sales, event sales, or venue sales, ideally within attractions, theme parks, hospitality, or live entertainment
- Demonstrated success converting inbound inquiries into booked events and achieving or exceeding revenue targets
- Familiarity with working across multiple locations or a portfolio of venues
- Experience building relationships with third-party planners, agencies, or travel trade accounts
- Strong sales acumen with the ability to qualify quickly, position value, handle objections, and close business
- Excellent communication skills, both written and verbal, with a polished and professional style
- Highly organized with the ability to manage multiple inquiries, deadlines, and stakeholders
- Collaborative mindset with the ability to work closely with venue operations and event delivery teams
- Comfortable working independently in a remote environment with strong self-management and follow-through
- Proficient with common office software and comfortable learning event management and CRM systems
Job Duties
- Serve as the primary point of contact for all North America MICE and group inquiries across Merlin attractions
- Respond to inquiries promptly, qualify needs, and convert qualified leads into confirmed bookings in line with revenue and conversion targets
- Prepare and issue proposals, quotes, and contracts using approved templates, working within established pricing and commercial guidelines
- Clearly articulate venue capabilities, packages, and experience options, tailoring recommendations to client objectives and budgets
- Develop and maintain strong relationships with on-site attraction teams to confirm availability, feasibility, and pricing for proposed events
- Coordinate site visits (virtual and in-person) with venue teams and support them with necessary sales information
- Proactively identify and engage lead sources including third-party planners, group travel partners, DMCs, and venue-finding agencies to generate new group and event opportunities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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