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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,600.00 - $95,700.00
Work Schedule
Standard Hours
Benefits
competitive compensation
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Job Description
The Global Ambassador is a premier, internationally inspired hotel situated at the vibrant crossroads of Phoenix, Scottsdale, and Paradise Valley. Developed by renowned hospitality innovator Sam Fox, The Global Ambassador is part of the esteemed Author & Edit collection, a portfolio celebrated for creating high-end, immersive hospitality experiences. This 141-room luxury hotel melds sophisticated design, world-class dining, and wellness amenities into a singular, beautifully curated destination tailored to both discerning travelers and locals seeking elevated experiences. The hotel has earned notable recognition, including a MICHELIN Key in 2024 and 2025, a place on Esquire's Best New Hotels in the World... Show More
Job Requirements
- High school diploma or equivalent
- previous administrative experience in hotel and resort sales, reservations, or luxury travel
- proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- experience with TripleSeat, Cvent, Opera, or similar hospitality systems
- familiarity with luxury travel advisor networks, consortia programs, and agency relationships
- familiarity with group market and third-party sourcing companies
- strong organizational and multitasking skills
- excellent written and verbal communication abilities
- high attention to detail
- ability to thrive in a fast-paced, luxury hospitality environment
- proof of eligibility to work in the United States
Job Qualifications
- Strong organizational and multitasking skills
- excellent written and verbal communication abilities
- high attention to detail with the ability to manage multiple priorities
- proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- ability to thrive in a fast-paced, luxury hospitality environment
- previous administrative experience in hotel and resort sales, reservations, or luxury travel
- experience with TripleSeat, Cvent, Opera, or similar hospitality systems
- familiarity with luxury travel advisor networks, consortia programs, and agency relationships
- familiarity with group market and third-party sourcing companies
Job Duties
- Provide administrative support to group sales managers related to group bookings and client communication
- coordinate and assist with site tours and property visits for prospective group clients
- prepare and update entertainment group riders, group resumes, and operational documentation
- assist with reservation updates and rooming list adjustments for group bookings
- support communication for corporate accounts and entertainment groups while on property, including assisting with text or WhatsApp requests as needed
- monitor and respond to client emails and calls when sales managers are traveling or out of office
- manage the incoming sales phone line, serving as the first point of contact for new inquiries
- act as the team's lead catcher, building, qualifying, and assigning new leads to the appropriate sales manager
- assist with follow-up communication after sales calls, trade shows, and client meetings
- coordinate amenity requests and welcome arrangements for consortia and luxury travel advisor bookings
- execute last-minute amenities for VIP leisure guests and consortia clients
- prepare and manage daily welcome notes and amenities for American Express Fine Hotels & Resorts (FHR) and Centurion guests
- maintain and restock consortia welcome letters and guest collateral to ensure readiness for arrivals
- support reservation updates and changes for luxury travel advisor bookings
- build and maintain a database of travel agencies and advisors from trade shows, sales missions, and industry events
- assist with email campaigns, promotional flyers, and marketing materials for consortia platforms
- ensure partner platforms remain current by rotating offers, packages, and promotions on a quarterly basis
- review Agency360 reports and support targeted outreach to travel advisors and agencies not currently producing business
- actively solicit and manage small group business opportunities through prospecting, networking, and lead follow-up
- respond to RFPs, develop proposals, and negotiate contracts to close business
- assist with preparation of monthly production reports and sales performance tracking
- maintain accurate records of travel advisor engagement, outreach activity, and production data
- support the sales team with data organization, reporting, and internal documentation
- conduct quarterly reviews of top clients, including production analysis and opportunity identification
- assist with weekly strategy report updates, ensuring accuracy of pacing, priorities, and key initiatives
- prepare correspondence, reports, and presentations using Microsoft Office
- maintain departmental files, calendars, and internal documentation
- coordinate communication between Sales, Reservations, Front Office, and Guest Experience teams
- support departmental initiatives, sales projects, and additional operational tasks as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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