Sales Manager

Santa Rosa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $75,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

retirement plans

Paid Time Off

On-site wellness programs

Local discounts

employee hotel rates

Job Description

Pyramid Global Hospitality is a premier hospitality management company committed to putting people first. With over 230 properties worldwide, Pyramid Global Hospitality stands out for its inclusive and supportive work culture that celebrates diversity, encourages growth, and prioritizes the wellbeing of its employees. The organization is dedicated to creating an environment where employees feel valued and empowered to develop their careers through ongoing training and development opportunities. Pyramid Global Hospitality offers comprehensive employee benefits, including health insurance, retirement plans, paid time off, and unique perks like on-site wellness programs, local discounts, and discounted hotel stays, establishing itself as an employer of choice in the hospitality industry.

One of the remarkable properties managed by Pyramid Global Hospitality is The Flamingo Resort & Spa, a mid-century architectural gem located in The Valley of the Moon. This estate spans 10 acres and features iconic angular structures crafted by the renowned architect Homer A. Rissman. The Flamingo Resort & Spa combines the convenience of city access with the tranquility of a full retreat, creating an exceptional guest experience that is both distinctive and inviting.

The company is currently seeking a Sales Manager to join the team at The Flamingo Resort & Spa. This full-time role offers a competitive salary range of 70,000 to 75,000 USD and focuses on generating revenue through securing and developing new business opportunities within the SMERF market segments, which include Social, Military, Educational, Religious, and Fraternal groups. The Sales Manager will primarily target groups with 30 or fewer rooms at peak and will be responsible not only for identifying and closing sales but also for maintaining strong client relationships and ensuring seamless service delivery.

The Sales Manager role demands strong sales acumen, the ability to build lasting client connections, and a deep understanding of the hospitality landscape. In this capacity, the Sales Manager will craft and implement strategic sales initiatives aimed at SMERF groups while collaborating closely with hotel management and other departments to uphold the highest standards of guest satisfaction. This position emphasizes teamwork and communication and offers a dynamic and supportive work environment that fosters professional success and personal growth. The candidate will also participate actively in sales meetings, trade shows, and community events, representing the hotel and Pyramid Global Hospitality with professionalism and enthusiasm.

Ideal candidates will have between two and four years of experience in the hospitality industry or related sales roles, excellent communication skills, proficiency in English, and familiarity with sales software such as Delphi, Opera, or OnQ is advantageous. This opportunity provides a stimulating career path for hospitality enthusiasts eager to contribute to a thriving company culture and deliver memorable guest experiences at an iconic resort setting.

Job Requirements

High school diploma or equivalent
Bachelor’s Degree preferred
2-4 years experience in hospitality or related sales field
Excellent communication and negotiation skills
Proficient in English
Knowledge of sales and hospitality principles
Ability to write reports and proposals
Strong time management and prioritization skills
Basic math skills
Familiarity with Delphi, Opera, or OnQ is a plus

Job Qualifications

High school or equivalent education required
Bachelor’s Degree preferred
Excellent communication skills with the ability to negotiate, convince, sell, and influence prospects and hotel guests
Advanced knowledge of the sales and hospitality principles and practices
Results-oriented writing techniques and strategies for correspondence, i.e. letters, reports, proposals
Appropriate and accurate grammar and punctuation in written communication
Ability to maximize impact, maintains interest, and establishes a rapport with your audience when conveying information
Ability to proactively prioritize needs and effectively manage time and resources
Understanding the positioning of the hotel, services provided, and how the hotel can meet the needs of clients
Two-four years of employment in the hospitality industry or related sales field
English is a must
other languages are a plus
Basic math skills

Job Duties

Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded
Actively prospect and qualify new business
Achieve personal and team goals as assigned
Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines
Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
Disseminate sales-related information to other departments as appropriate
Arrange and conduct special events, site inspections, and off-site presentations for potential clients
Entertain clients in accordance with established company and hotel policies and guidelines
Maintain client files and update information daily in accordance with established departmental policies and procedures
Produce monthly sales-related reports and sales forecasts for assigned area of responsibility
Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets
Participation in daily sales meeting, pre-convention meetings, training and other sales related meetings as required
Develop/maintain knowledge of market trends, competition and customers
Professionally represent the hotel in community and industry organizations and events
Participate as team player with all departments
Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings
Experience with Delphi, Opera, and/or OnQ is a plus