Sales Manager

Cape Coral, FL, USA|Onsite

Job Overview

Compensation

Salary

Range $39,400.00 - $84,500.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

short-term disability

long-term disability

Life insurance

401(k)

Paid Time Off

Complimentary rooms

Discounted rooms

travel benefits

Job Description

This position is offered by a renowned resort operating in the hospitality industry, providing guests with exceptional experiences in a luxurious environment. The resort is dedicated to delivering outstanding customer satisfaction by combining superior accommodations, beautiful settings, and personalized services. As a prominent player in the resort sector, the company focuses on creating memorable guest stays and fostering a positive work atmosphere for its employees. The establishment strongly values professionalism, innovation, and team collaboration, making it an excellent workplace for individuals passionate about the hospitality field and eager to contribute to guest service excellence.

The role in question is the National Resort Sales Manager, a key position reporting directly to the Resort Director of Sales. This is an excellent opportunity for a natural salesperson who thrives in a dynamic resort environment and enjoys selling memorable experiences. The ideal candidate will possess strong communication skills, both verbally and in writing, and demonstrate the ability to manage relationships effectively. This position requires a detail-oriented individual who is highly responsible, reliable, and organized. Their ability to remain calm and courteous when focusing on guest needs is essential to maintaining the resort's reputation for excellent service.

The National Resort Sales Manager will play a pivotal role in driving the resort's sales objectives on multiple timeframes including monthly, quarterly, and yearly targets. By preparing and executing action plans, this role will actively solicit group business and maintain accounts and contacts using various software applications. The candidate will work closely with other departments, such as Catering and Front Office, to ensure that all contract details are properly signed and delivered. This position also involves preparing detailed reports regularly and balancing operational, administrative, and colleague needs while adhering to corporate and departmental policies and safety protocols.

Participation in tradeshows, conventions, and promotional events is a key aspect of this role, showcasing the resort's offerings and building strong business relationships. The National Resort Sales Manager will solicit, confirm, and coordinate special corporate and group sales, handling customer inquiries and lead requests. The successful candidate will possess the ability to align customer preferences with brand needs and maximize revenue through active upselling and maintaining customer loyalty. This managerial role demands an individual passionate about sales in the hospitality industry who seeks to contribute strategic leadership and operational excellence to a prestigious resort company.

Job Requirements

High school diploma or GED
2-year or 4-year degree from an accredited university in Business Administration, Marketing, Hotel, and Restaurant Management, or a related major is preferred
2-year experience in the hospitality industry preferred
Excellent communication skills, both written and verbal
Strong interpersonal and problem-solving abilities
Highly responsible, reliable, and organized
Ability to focus attention on guest needs, remaining calm and courteous at all times
Consistently offer professional, friendly, and engaging service

Job Qualifications

High school diploma or GED
2-year or 4-year degree from an accredited university in Business Administration, Marketing, Hotel, and Restaurant Management, or a related major is preferred
2-year experience in the hospitality industry preferred
Excellent communication skills, both written and verbal
Strong interpersonal and problem-solving abilities
Highly responsible, reliable, and organized
Ability to focus attention on guest needs, remaining calm and courteous at all times
Consistently offer professional, friendly, and engaging service

Job Duties

Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly, quarterly, and yearly basis
Solicit group business through action plan preparation and execution
Maintain accounts, contact, activity, and business details within the appropriate software applications
Work closely with Catering and Front Office to ensure all details of the contract were signed and delivered
Prepare weekly, monthly, quarterly, and annual reports, as required
Balance operational, administrative, and colleague needs
Follow corporate as well as departmental policies and procedures
Follow all safety policies
Establish parameters, and quotes, and negotiate prices, confirmed by a written contract
Participate in tradeshows, conventions, and promotional events within the hotel and trade-related organizations
Solicit, confirm, and coordinate Special Corporate and Group Sales
Handle customer inquiries and lead requests for groups
Work with customers to align customer preferences with brand needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty
Other duties as assigned