Sales Manager

Driftwood Hospitality Management is a leading hospitality management company recognized for its fully integrated approach to providing exceptional services across its properties. With a strong emphasis on outstanding client service, the company prides itself on employing some of the best talent within the hospitality industry, ensuring each hotel and position reflects excellence and professionalism. Known for fostering a culture that empowers associates, Driftwood encourages its team members to take initiative, be proactive, and contribute to the success of their respective properties through well-defined strategies and objectives. The company operates in the hospitality sector, managing hotels that cater to a wide range of guests and events, offering luxury and experiential services that stand out within the market. Their working environment is dynamic and operates 24/7, requiring flexibility, commitment, and a customer-centric approach from all team members.

The Sales Manager role at Driftwood Hospitality Management is a critical position that directly impacts the revenue and success of the hotel property. As the local, on-property sales representative, the Sales Manager is responsible for proactively soliciting and managing all revenue-related opportunities in the sales domain. This role involves actively upselling every business opportunity to maximize revenue and achieving both personal and team revenue goals set for the hotel. The Sales Manager acts as a primary liaison between the customer and the hotel, managing inquiries and ensuring business is properly handed over for service delivery. The position demands a deep understanding of the sales process, the local market environment, and customer relationship management. The Sales Manager plays an instrumental role in building long-lasting business relationships and ensuring customer satisfaction throughout the entire event lifecycle.

Responsibilities within this role include building the top-line revenue by adhering to sales strategy guidelines, exceeding individual revenue goals, managing budgets effectively, and mentoring others on sales processes. The Sales Manager must have a comprehensive understanding of the market, including competitor analysis and economic trends. They also play a vital role in client engagement through sales calls, entertainment, familiarization trips, and customer site inspections. Proactivity in targeting key accounts and expanding the customer base is essential to meet business objectives.

In addition to revenue management, the Sales Manager ensures a high level of guest satisfaction by maintaining communication with clients, managing event details, and providing leadership in guest hospitality. The individual must be available throughout the event process and work collaboratively with other departments to ensure flawless execution. Leadership qualities are crucial for handling conflicts, facilitating teamwork, and driving organizational results aligned with Driftwood’s operating principles.

The role also requires excellent managerial skills including managing work execution, overseeing sales resources, and allocating time efficiently amidst competing demands. The Sales Manager has responsibilities in talent generation by identifying and developing potential within the team and fostering a continuous learning culture to enhance professional growth and business development. This position requires a blend of sales acumen, operational knowledge, financial management skills, and strong communication competencies to succeed in a competitive and fast-paced hospitality environment.