Sales - Group Concierge

Chula Vista, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible scheduling

Professional Development

Job Description

Hornblower Group is a distinguished global leader specializing in unique experiences and transportation services. With a rich history spanning over a century, the company has established itself as a premier provider in the travel and hospitality industry. Hornblower Group operates a diverse portfolio that includes water and land-based excursions, ferry services, and various transportation solutions. Its international reach extends over 10 countries and more than 50 U.S. cities, showcasing a vast network that serves over 20 million guests annually. The company is headquartered in Orlando, Florida, with additional corporate offices in key cities such as San Francisco, Boston, Chicago, London,... Show More

Job Requirements

bachelor's degree preferred
minimum of 1 year experience in sales support or event coordination
effective oral and written communication skills
maintain a high level of organization and be detail-oriented
handle multiple tasks and projects at one time
establish and maintain effective working relationships as required by job responsibility
listen effectively assess the situation determine relevant issues and suggest solutions
work with Microsoft Office applications especially Word Excel PowerPoint
must be able to work a flexible schedule including nights and weekends to accommodate site inspections and guest needs

Job Qualifications

bachelor's degree preferred
minimum of 1 year experience in sales support or event coordination
effective oral and written communication skills
high level of organization and attention to detail
ability to manage multiple tasks and projects simultaneously
ability to establish and maintain effective working relationships
strong listening and problem-assessment skills
proficiency with Microsoft Office applications including Word, Excel and PowerPoint
ability to work flexible schedule including nights and weekends

Job Duties

develop a comprehensive knowledge of all regional vessels, products and enhancements
take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups
successfully upsell existing guests to higher-value options and enhancements
follow City Cruises guidance on when and how to follow up with clients to present revenue generation opportunities through order enhancements
handle objections as they arise by using vast product knowledge
maintain a flexible weekly schedule including night and weekend demand while conducting site visits, cruise detail meetings and meeting clients
serve as a resource for the sales team including conducting site visits and greeting clients upon boarding to be the local resource when a national account manager is not present
serve as the primary point of contact for client post-booking
be present during highly detailed events and serve as the liaison between sales and operations
ensure complete and accurate product details are communicated to Food & Beverage and Operation teams to ensure proper execution
manage a minimum of 50 events per month including all details
develop strong rapport with guests including thanking, gaining feedback, asking for referrals, rebooking and requesting survey completion
work with General Manager and Director of Sales to resolve guest issues timely
manage all administrative and operational activities including payment collection
answer all post-booking inquiries leveraging deep vessel and product knowledge
ensure guests are billed correctly for extra services according to contract
document guest interactions in Salesforce emphasizing detailed notes and task management
compile necessary reports for bi-weekly meetings making cruise details visible to sales and operations team
additional job duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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