Sales Coordinator- Service/Repair (Portland)

TK Elevator is a global leader in elevator and escalator manufacturing, installation, and service. Known for its long-standing tradition of quality, innovation, and customer care, TK Elevator provides solutions that ensure safe and efficient building movement for millions of people worldwide. With a commitment to continuous improvement and employee development, the company fosters a collaborative and inclusive work environment where safety is paramount and every employee's contribution is valued. Operating in numerous markets and locations, TK Elevator is dedicated to advancing elevator technology and service excellence to enhance customer satisfaction and urban mobility.

The position of Sales Coordinator - Service/Repair based in Portland, OR, is a vital role within TK Elevator’s service and repair sales departments. This role involves performing critical administrative duties associated with the processing of service contracts, managing customer changes, and supporting sales efforts as needed. The Sales Coordinator is responsible for reviewing service contract booking packages, completing customer number request forms, and verifying service contract transmittal forms. They create branch service files, handle mechanic files, and ensure customer change forms are accurate before forwarding them to regional contract administrators. The role requires updating and verifying contact information, managing mass escalation reports formatted in Excel, and processing owner and unit changes in cooperation with construction and modernization departments.

Additional duties include printing and mailing invoices, participating in monthly Accounts Receivable conference calls, actively pursuing outstanding items, preparing credit memos, and assisting with certificates of insurance. The Sales Coordinator also manages the branch PCard, maintains board inventory with annual audits, uploads safety documents, and handles various administrative tasks such as office supplies, shipping, and spreadsheet management for cancellations. This role demands strong organization, attention to detail, and proficiency in databases, particularly Oracle, to maintain accurate and efficient service contract management.

This full-time role requires a dependable individual who values workplace safety, teamwork, and customer service excellence. TK Elevator offers a comprehensive benefits package including medical, dental, vision coverage, and various insurance options. The Sales Coordinator contributes directly to the smooth operation of service and repair sales, supporting the company’s core mission of providing reliable and high-quality elevator services to customers. This position provides an excellent opportunity to grow within a global company renowned for its innovation and commitment to safety.