Sales Coordinator

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $25.00

Benefits

Equal opportunity employer

Career development opportunities

Collaborative and supportive work environment

Exciting and diverse brand portfolio

employee recognition programs

Job Description

HRI Hospitality is a dynamic and forward-thinking company specializing in the ownership and management of hotels. With a strong history of restoring properties to their former glory alongside executing new build projects, HRI Hospitality has established itself as a leader in creating vibrant urban community-centered hotels. The company's portfolio boasts a wide array of brands located in exciting, diverse locations, offering unique hospitality experiences that cater to a variety of guests. HRI Hospitality is dedicated to expanding the possibilities in the hotel industry, pushing the boundaries of traditional hospitality and elevating guest experiences to new heights. As a company, HRI... Show More

Job Requirements

High school diploma
Minimum of one year hospitality experience
Knowledge of hotel sales systems
Previous customer service experience
Ability to write routine reports and correspondence
Ability to speak effectively before groups
Ability to calculate figures and amounts
Ability to apply common sense and understanding
Ability to deal with problems involving several concrete variables
Computer skills required
Ability to multitask
Ability to manage detailed information
Highly organized
Excellent oral and written communication skills
Ability to work well under pressure and meet deadlines
Ability to manage outside departments and agencies
Strong interpersonal skills
Proficient in Microsoft Word, Excel and PowerPoint
Comprehension of reservation systems
Detail-oriented
Ability to master basic selling techniques

Job Qualifications

High school diploma
Four year college degree preferred but not required
Minimum of one year hospitality experience desired
Knowledge of hotel sales systems preferred
Previous customer service experience a bonus
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees
Ability to calculate figures such as discounts, interest and commissions
Ability to apply common sense and understanding to carry out instructions
Ability to solve problems involving concrete variables in standardized situations
Required computer skills
Ability to multitask
Highly organized
Excellent oral and written communication skills
Ability to manage detailed information in large amounts
Ability to work well under pressure and meet deadlines
Strong interpersonal skills
Proficient in Microsoft Word, Excel and PowerPoint
Comprehension of technical application of reservation systems
Detail-oriented
Ability to master basic selling techniques

Job Duties

Point of contact for sales office
Coordinator and point of contact for leisure group blocks as assigned
Coordinate with Front Office(s) on daily showrooms and communicate the information to all sales managers
Assign group leads from all lead channels to the appropriate sales managers
Ensure that all leads are entered into on-property Sales Software application
Print and distribute group pick up and group cut off reports on a weekly basis for all assigned hotels
Load all new groups and build booking links for all assigned hotels
Conduct quarterly audits from Sales Systems and PMS systems to ensure accuracy
Make reservations for BT managers and input rooming lists for group sales managers
Pull rooming lists for groups and managers upon request
Actualize room blocks, catering and banquet functions in the sales system after the groups departure for assigned hotel
Schedule all in-house events and create BEOs (i.e. Town Hall Meetings, department meetings, etc.)
Input meeting planner points for all groups and any project or special corporate travel promotions for assigned hotel
Manage HRI SCORE Program and Brand Referral Program for the assigned hotel (ie. process commission, pickup reports)
Manage group commission by verifying and processing payment once approved by DOSM/DORM via in house or fastpay
Run daily reports (transaction/activities/group in-house reader boards / SALT). Run weekly reports (BEO/resume/daily events) for all assigned hotels
Management and upkeep of the Master BEO binder for assigned hotel
Print off the events report and write the groups in house for the next day, then hand deliver to housekeeping, valet, restaurant bar and front desk before daily stand up meeting for assigned hotel
Personalize gift certificates, keep paper record in a binder and excel spreadsheet on the J-drive of certificate information, for trade outs, recovery, donations, and gifts certificates purchased by individuals
Assist/Create group resumes for each Sales Manager at least 10 days prior to group arrival and ensure distribution to essential personnel for all assigned hotels
Create the coversheet for the resume packet for the following week and send out to the sales department. Create the resume packets for the resume meeting and scan a copy to the J-drive
Conduct a brief weekly meeting with Directors of Front Office to review all groups arriving within the next 10 day period
Fill out amenities forms and amenity cards for groups and weddings and ensure delivery information is communicated to appropriate departments
Send out packages through FedEx for managers and groups in-house
Order collateral for assembling sales kits, sales promotions, amenity cards, envelopes. Order business cards for all supervisors and managers in the hotel and restaurant. Order supplies through Birchstreet and maintain organization of the supply closet
Handle putting together sales kits or other hotel material like flyers or signs for all assigned hotels
Create file folders for all the contracts in sales department, and file past groups in the locked file cabinet
Process all checks that are received for deposits
Attends property Staff meetings, and other property specific meetings as requested by the Complex General Manager
Other duties as assigned

Job Location

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