Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible

Job Description

Melrose is a retail company dedicated to providing an outstanding shopping experience to its customers by combining quality merchandise with exceptional customer service. As a respected retail establishment, Melrose strives to create a welcoming atmosphere where every customer feels valued and appreciated. The company is deeply committed to fostering an environment that encourages friendly interactions and supports customer engagement at all levels. Melrose focuses on making shopping not just a transaction but an enjoyable, memorable event marked by helpful staff and well-maintained store conditions. This ethos is embedded in all roles within the company, particularly those involving direct customer contact, such as the Sales/Cashier position.

The Sales/Cashier role at Melrose is crucial as it often serves as the first point of contact between the customer and the store. This position requires an individual who is bright, outgoing, and eager to help others enhance their shopping experience. The primary responsibility of the Sales/Cashier is to assist customers with payments and packaging as they complete their purchases. However, the role goes beyond simple transaction management; it also involves greeting customers warmly, answering their questions, and providing knowledgeable information about merchandise. This contributes to creating a warm and welcoming shopping environment, something Melrose calls the "great in-store customer experience."

In addition to handling payments accurately and efficiently, the Sales/Cashier at Melrose maintains the orderly appearance of the cash register area, manages cash drawers with precision, and supports other store functions like merchandising, general housekeeping, and assisting customers in fitting rooms. This multifaceted role requires flexibility and a willingness to assist in a variety of tasks that enhance store operations. The Sales/Cashier also promotes the MStyle Loyalty Program to customers, helping to build lasting relationships through customer loyalty incentives.

This part-time or full-time position demands strong attention to detail, basic computer and electronic equipment knowledge, and a positive attitude that elevates the customer experience. Dependability is key, including consistent attendance and careful management of cash transparencies. The ability to adapt to a variable schedule and work cooperatively with management and team members ensures that the Sales/Cashier contributes positively to store success on a daily basis. Melrose offers a supportive, dynamic work environment where employees can grow their skills in retail operations and customer relations while contributing to a brand focused on quality and kindness at the point of sale.

Job Requirements

  • High school diploma or equivalent
  • Previous retail or cashier experience preferred
  • Basic computer skills
  • Strong communication skills
  • Ability to handle transactions accurately
  • Attention to detail
  • Customer service orientation
  • Ability to stand for long periods
  • Flexibility to work various shifts

Job Qualifications

  • Basic PC knowledge
  • Familiarity with electronic equipment such as scanners and cash registers
  • Customer satisfaction-oriented
  • Basic math knowledge
  • Dependability in attendance and cashier drawer management
  • Positive attitude to improve customer experience
  • Ability to work a flexible schedule

Job Duties

  • Greet customers when entering or leaving the store
  • Accurately and efficiently ring on registers and maintain all cash and media at the registers
  • Maintain orderly appearance of cash wrap
  • Receive payment by cash, credit cards, vouchers, or automatic debits
  • Communicate the MStyle Loyalty Program to customers and ask them to sign up
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at the beginning of shifts to ensure amounts are correct and sufficient change is available
  • Assist in floor moves, merchandising, display maintenance, and general housekeeping when requested by management
  • Assist in processing and replenishing merchandise
  • Participate in preparation for cycle counts
  • Assist customers in fitting rooms as needed
  • Answer customer questions and escalate to a manager if unresolved
  • Clean shelves, counters, tables, racks, fixtures, employee restroom, stockroom, break room, sweep or mop when assigned

Job Criteria

Experience

Entry Level (1-2 years)


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