SALES ASSOCIATE-COLOR & CURL CONCIERGE 06118 FLORENCEKY

Cincinnati, OH, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $18.75

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k plan

Paid vacation

Paid sick leave

paid holiday

Job Description

Sally Beauty Holdings is a leading retailer in the beauty industry, specializing in professional beauty supplies, hair care products, and cosmetics. Known for its extensive range of high-quality products and dedication to empowering beauty professionals and consumers alike, Sally Beauty Holdings operates numerous stores across the United States and Canada, establishing itself as a trusted name in beauty retail. The company is committed to diversity, inclusivity, and innovation, fostering a workplace where creativity and self-expression are valued. Employees benefit from continuous learning opportunities, supportive culture, and various career advancement possibilities within the organization.

The role of Color & Curl Concierge / Colour & Curl Specialist (CCC/CCS) at Sally Beauty Holdings plays a pivotal role in maintaining the company's leadership in the hair color and texture market. This position requires a passionate and expert individual who excels in color and curl consulting, sales, and customer relationship development. As a CCC/CCS, you demonstrate dominance in all color-related aspects and contribute to talent development as well as technical, social media, business, and selling skills. Your daily responsibilities are not limited to typical sales associate duties; you are actively engaged in maximizing sales by increasing customer retention and loyalty, building strong relationships, and driving brand awareness and hair color market share.

The CCC/CCS uses market analysis to promote approved beauty products, introduce new concepts, deliver exceptional customer service, and provide product education both in-store and virtually. This role also involves working closely with professional beauty salons, barbershops, spas, schools, and licensed cosmetologists by offering expert color and curl/texture consulting services.

This position requires extensive ongoing education, including online guided learning and certification courses to keep up with industry trends and new products. The CCC/CCS is expected to stay informed about market changes and emerging trends in hair color and texture, adapt sales techniques accordingly, and maintain high standards of merchandising, store signage, and displays that align with the brand's inviting atmosphere.

In addition to technical expertise, the role demands strong communication skills to report sales progress, coordinate with colleagues and vendors, and resolve customer concerns promptly and effectively. The successful candidate will also be responsible for cash handling, including opening and closing store procedures, and occasional bank deposits. You embody Sally Beauty Holdings' culture values and ethical standards at all times.

Working as a Color & Curl Concierge / Colour & Curl Specialist offers numerous benefits, including working with a passionate and creative team, receiving generous product discounts and free samples, and gaining a thorough education on products through certification programs. There is excellent opportunity for career growth, and depending on hours worked, employees may qualify for medical, dental, vision insurance, 401k, paid vacation, sick leave, and holiday time. If you have retail or sales experience, preferably hold a cosmetology license, and are committed to delivering exceptional customer service and expert advice, this role offers an exciting and rewarding challenge within the beauty industry.

Job Requirements

One year retail or other sales-focused experience
Licensed cosmetologist highly preferred in US and Canada
Reliable transportation to effectively service designated store and market
Ability to travel to shows and/or sales meetings a minimum of 3 times a year
Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Strong knowledge of POS applications
Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
May be required to work in other stores and in field at times
Strong time management and organization skills and the ability to manage multiple projects at once
Ability to present a professional image and interact positively with the public
Strong written and verbal communication skills, at all levels within and outside the organization
Must pass Color Certification Test within 60 days of hire to remain in position

Job Qualifications

One year retail or other sales-focused experience
Licensed cosmetologist highly preferred in US and Canada
Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Strong knowledge of POS applications
Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
Strong time management and organization skills and the ability to manage multiple projects at once
Ability to present a professional image and interact positively with the public
Strong written and verbal communication skills, at all levels within and outside the organization
Must pass Color Certification Test within 60 days of hire to remain in position

Job Duties

Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior