Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.00 - $21.00
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Work Schedule

Standard Hours
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Benefits

Medical
Vision
Dental
PTO
Paid Maternity Leave
Paid parental leave
Life insurance
disability
Dependent care FSA
401(k) matching
Employee assistance program
Wellness incentives
Company Discounts
AT&T and Verizon Discount
Bonus opportunities
accident insurance
critical illness insurance
Adoption assistance
On-Site Fitness Centers
Dog-friendly offices

Job Description

The Restaurant Store is a leading retail company specializing in restaurant supplies and foodservice equipment. Established with the goal of exceeding customers' expectations, the company is dedicated to delivering excellent hospitality, quality products, and great value to its customers. With a strong commitment to customer satisfaction and industry expertise, The Restaurant Store has built a reputation as a trusted one-stop-shop for all restaurant and foodservice needs. The retail locations provide a comprehensive range of products catering to different types of foodservice operations, ensuring that both small businesses and large enterprises find the right solutions for their needs.

The Sales Associate role at The Restaurant Store is a critical position responsible for delivering an outstanding level of customer service and support throughout a retail branch location. This role involves regular and direct engagement with customers for the majority of the workday, providing quick, accurate assistance and ensuring a positive in-store experience. The Sales Associate plays a vital part in driving daily sales by offering product recommendations tailored to individual customer needs, assisting customers in locating merchandise efficiently, and actively promoting store programs such as memberships, warranties, and additional services that enhance customer value and satisfaction.

This position requires a proactive and service-oriented individual who can communicate effectively, manage tasks efficiently, and maintain an organized sales floor. The Sales Associate is also responsible for maintaining a clean and safe equipment display section and collaborating with the Sales Manager and other team members to report inventory levels, customer concerns, and any operational issues that may affect service quality. The company seeks candidates who demonstrate adaptability, problem-solving skills, and a service leadership approach with a desire to exceed expectations consistently.

The role is suitable for individuals with at least one year of relevant experience in retail or supply chain management, with a high school diploma or GED preferred but not mandatory. The position requires physical stamina as it involves standing or walking for up to nine hours per day and the ability to lift or carry items weighing up to 50 pounds. Candidates must also possess proficiency in Microsoft Office applications, CRM systems, and project management tools. The Restaurant Store values strong verbal and written communication skills, the ability to explain complex concepts clearly, and a knack for managing multiple assignments in a fast-paced environment.

Working at The Restaurant Store not only offers an opportunity to grow in a dynamic retail environment but also provides comprehensive benefits including medical, vision, dental coverage, paid time off, maternity and parental leave, life and disability insurance, and various employee assistance programs. The company fosters a positive and supportive workplace culture focused on teamwork and customer satisfaction, making it an ideal place for motivated individuals who want to build a successful career in retail sales and customer service.

Job Requirements

  • High school diploma or GED or equivalent combination of education and experience
  • Minimum of 1 year of relevant experience in retail or supply chain management
  • Ability to stand and walk for up to 9 hours per day
  • Ability to communicate effectively using speech, vision, and hearing
  • Regular use of hands for simple grasping and fine manipulations
  • Regular bending, squatting, crawling, climbing, and reaching
  • Ability to regularly lift, carry, push, or pull medium weights up to 50lbs

Job Qualifications

  • Minimum of 1 year of relevant experience in retail or supply chain management
  • High school diploma or GED preferred but not required
  • Proficiency with MS Office (Outlook, Word, Excel, PowerPoint)
  • Experience with CRM systems and project management tools
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication skills
  • Ability to explain technical and complex concepts in a simple and concise way
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
  • Ability to quickly adapt as business needs change
  • Demonstrated service leadership approach with a desire to exceed expectations

Job Duties

  • Engage in direct customer service and sales interactions for the majority of the workday, focusing on understanding customer needs and delivering accurate, timely support
  • Serve as the first point of contact for incoming phone calls by providing prompt assistance, answering questions, and directing inquiries as needed
  • Assist customers in locating products on the sales floor while offering informed product recommendations that align with their specific needs
  • Promote and explain membership programs, warranties, and additional store services to enhance customer value and overall experience
  • Maintain a clean, organized, and safe equipment display section through routine upkeep
  • Communicate effectively with Sales Manager and Sales Team members to report stock needs, customer concerns, and operational issues that impact service
  • Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals

Job Criteria

Experience

Mid Level (3-7 years)


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