Sales Associate

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development opportunities

safe work environment

Job Description

Crate & Barrel is a leading retail company specializing in home furnishings and decor, renowned for its dedication to quality, design, and customer satisfaction. Established as a prominent name in the home goods industry, Crate & Barrel offers an extensive selection of furniture, kitchenware, and home accessories that elevate everyday living spaces. The company prides itself on a unique blend of modern and classic designs that appeal to a wide demographic of style-conscious customers. With a commitment to exceptional customer service and a welcoming store environment, Crate & Barrel continues to expand its presence across numerous locations, aiming to transform houses into homes with carefully curated collections and innovative solutions.

The Sales Associate role at Crate & Barrel is integral in delivering the brand's mission of enhancing the customer shopping experience. This position involves guiding customers through the various product lines, offering insightful advice and personalized recommendations that align with their tastes and needs. Sales Associates play a pivotal role in driving sales and meeting SPH (sales per hour) goals by utilizing extensive product knowledge and exceptional selling skills. Beyond sales, associates uphold the store’s visual merchandising standards to maintain an inviting and organized sales floor that reflects the Crate & Barrel brand identity.

A typical day for a Sales Associate includes engaging customers with genuine enthusiasm, demonstrating product expertise, and promoting loyalty programs and current promotions. They are responsible for ensuring that customers feel welcomed and valued from the moment they enter the store until they complete their purchasing journey. Sales Associates also collaborate closely with their teammates and management to support onboarding, maintain store safety practices, and uphold company policies. Handling operational responsibilities such as processing curbside pickups, shipping from store, and managing stock replenishment further contribute to the smooth functioning of the retail environment.

This role demands excellent interpersonal skills and a proactive attitude, along with the adaptability to work in a dynamic retail setting where priorities may shift rapidly. Crate & Barrel values team-oriented individuals who demonstrate creative problem-solving abilities and a strong commitment to continuous learning and development. By joining Crate & Barrel as a Sales Associate, employees become part of a vibrant community focused on achieving operational excellence and delivering unparalleled service that inspires customers to create beautiful, functional homes.

Job Requirements

Customer service experience preferred
retail experience preferred
excellent interpersonal skills
proficiency with general office equipment and POS systems
ability to work flexibly and adapt quickly
commitment to store safety standards
creative problem-solving skills
teamwork orientation.

Job Qualifications

Excellent interpersonal skills and ability to build rapport with customers and other associates
general office equipment proficiency including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece
ability to work in a flexible environment, shift quickly as business evolves, and focus on continuous learning
engage in, maintain and support store safety standards and training
demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus
preferred customer service experience
preferred retail experience.

Job Duties

Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise
greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management as appropriate
communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers
possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
lead by example and support store management in holding self and others accountable for store profitability and operational excellence
promote the brand by engaging customers in creative activities and demonstrations
assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
engage in, maintain and support store safety standards and training
maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner, as needed
assist in preparing the stockroom for inventory and perform assigned inventory duties, as needed
perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom, as needed
execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product, as needed.