Sales Associate

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development opportunities

safe work environment

Job Description

Crate & Barrel is a leading retail company specializing in home furnishings and decor, renowned for its dedication to quality, design, and customer satisfaction. Established as a prominent name in the home goods industry, Crate & Barrel offers an extensive selection of furniture, kitchenware, and home accessories that elevate everyday living spaces. The company prides itself on a unique blend of modern and classic designs that appeal to a wide demographic of style-conscious customers. With a commitment to exceptional customer service and a welcoming store environment, Crate & Barrel continues to expand its presence across numerous locations, aiming to transform... Show More

Job Requirements

Customer service experience preferred
retail experience preferred
excellent interpersonal skills
proficiency with general office equipment and POS systems
ability to work flexibly and adapt quickly
commitment to store safety standards
creative problem-solving skills
teamwork orientation.

Job Qualifications

Excellent interpersonal skills and ability to build rapport with customers and other associates
general office equipment proficiency including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece
ability to work in a flexible environment, shift quickly as business evolves, and focus on continuous learning
engage in, maintain and support store safety standards and training
demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus
preferred customer service experience
preferred retail experience.

Job Duties

Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise
greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management as appropriate
communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers
possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
lead by example and support store management in holding self and others accountable for store profitability and operational excellence
promote the brand by engaging customers in creative activities and demonstrations
assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
engage in, maintain and support store safety standards and training
maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner, as needed
assist in preparing the stockroom for inventory and perform assigned inventory duties, as needed
perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom, as needed
execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product, as needed.

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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