Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Benefits
competitive hourly wage
Opportunities for career advancement
Inclusive and diverse work environment
Employee discounts on vehicle rentals
Training and development programs
flexible scheduling
health insurance options
Job Description
The Hertz Corporation, a globally recognized leader in the vehicle rental industry, operates multiple well-known brands including Hertz, Dollar Car Rental, and Thrifty Car Rental. With approximately 9,700 corporate and franchisee locations spanning North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, Hertz has established itself as one of the largest airport general use vehicle rental companies in the world. Known for its commitment to delivering quality, convenience, and customer satisfaction, Hertz continues to set the benchmark for the car rental industry worldwide. The company has a robust corporate culture that embraces diversity... Show More
Job Requirements
- Ability to work in a fast-paced environment with a variety of tasks
- Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills
- Previous customer service experience
- Strong time management and organizational skills
- Computer literate and detailed orientated
- Must have a valid driver's license with an acceptable driving record
Job Qualifications
- Ability to work in a fast-paced environment with a variety of tasks
- Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills
- Previous customer service experience
- Strong time management and organizational skills
- Computer literate and detailed orientated
- Must have a valid driver's license with an acceptable driving record
Job Duties
- Ensure optimal operational efficacies to provide customers the best rental car experience
- Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers
- Assist customers with various post rental inquiries that involve the rental and billing process
- Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience
- Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more
- Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures
- Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections
- Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids
Job Location
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