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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,400.00 - $72,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
bonus potential
Job Description
Pacific Hospitality Group operates The Meritage Resort & Spa, a premier luxury resort nestled in a picturesque location that offers an exceptional hospitality experience. As an owner-operator, Pacific Hospitality Group is deeply committed to long-term growth, sustainability, and enriching the lives of guests and team members alike. The company’s core values—which include integrity, respect, customer focus, and principled entrepreneurship—guide their relentless pursuit of excellence and innovation in the hospitality industry. The Meritage Resort & Spa stands as a distinguished member of the resort community, known for its outstanding service, elegant accommodations, and commitment to sustainable hospitality practices. The resort caters... Show More
Job Requirements
- Bachelor's degree in hospitality, business, or related field preferred
- 2-5 years of hotel sales or group sales experience, preferably in a luxury or resort environment
- Proven track record of achieving revenue and conversion targets
- Strong understanding of group sales processes, contracts, and negotiation strategies
- Experience with CRM systems and hotel systems preferred
- Excellent communication, organizational, and time management skills
- Ability to manage a high-volume workload with attention to detail and responsiveness
Job Qualifications
- Bachelor's degree in hospitality, business, or related field preferred
- 2-5 years of hotel sales or group sales experience, preferably in a luxury or resort environment
- Proven track record of achieving revenue and conversion targets
- Strong understanding of group sales processes, contracts, and negotiation strategies
- Experience with CRM systems (e.g., Delphi, Salesforce) and hotel systems preferred
- Excellent communication, organizational, and time management skills
- Ability to manage a high-volume workload with attention to detail and responsiveness
- Results-driven with strong revenue focus
- High sense of urgency and responsiveness
- Strong negotiation and closing skills
- Collaborative and cross-functional mindset
- Detail-oriented with strong organizational discipline
- Customer-focused with a commitment to service excellence
Job Duties
- Manage and respond to all incoming group leads within the 10-54 room range in a timely and professional manner
- Drive conversion of inquiries through strategic negotiation, pricing alignment, and proactive follow-up
- Actively solicit new business through outbound prospecting, client outreach, and account development
- Achieve and exceed assigned revenue, room night, and conversion targets
- Identify opportunities to upsell guest rooms, meeting space, and ancillary services
- Build and maintain strong relationships with corporate clients, third-party planners, and repeat group accounts
- Ensure consistent communication throughout the sales cycle, from inquiry to contract execution
- Maintain accurate and up-to-date client records in CRM systems
- Partner closely with Revenue Management to ensure pricing, inventory control, and displacement strategies are aligned
- Coordinate with Group Rooms, Reservations, and Event Management teams for seamless group execution
- Conduct detailed turnover of confirmed groups to operations teams, ensuring accuracy and completeness
- Maintain a strong and organized sales pipeline, ensuring all opportunities are actively managed
- Track lead activity, conversion metrics, and booking pace to support forecasting and reporting
- Participate in regular sales meetings, strategy sessions, and performance reviews
- Monitor market trends, competitor activity, and demand patterns within the assigned segment
- Adjust selling strategies to optimize performance during need periods and shoulder dates
- Contribute insights to support overall sales and revenue strategy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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