Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
Aloft by Marriott Providence Downtown is a contemporary hotel located in the heart of Providence, Rhode Island. Part of the globally recognized Marriott International portfolio, Aloft Hotels is known for its vibrant, modern design and emphasis on creating a connected and dynamic experience for its guests. This establishment serves as a central hub for travelers in downtown Providence, offering stylish accommodations, a lively social atmosphere, and easy access to the city’s cultural and business landmarks. Aloft by Marriott Providence Downtown prides itself on fostering a welcoming environment where guests can relax, connect, and enjoy outstanding service.
This is a full-time, non-management position based at the Aloft by Marriott Providence Downtown property, specifically in the Administrative category. The role focuses on supporting event planning and execution within the hotel, providing comprehensive sales support to General Managers on-site, and completing various administrative tasks as delegated. The person hired will act as the primary point of contact for guests organizing and attending meetings at the hotel, ensuring their overall experience is seamless and exceeds expectations. Additionally, this position serves as the main liaison to the Group Sales Office and Area Sales teams, coordinating communication and updates to maintain efficient operations.
The responsibilities extend to collecting, developing, and submitting content to refresh and update the hotel’s website within the Marriott.com network, helping to maintain a compelling online presence that attracts future clientele. Duties involve not just administrative support but also hands-on interaction with customers, requiring a polished and professional demeanor while adhering strictly to Marriott’s policies and standards. The candidate will also contribute actively to maintaining guest satisfaction by welcoming guests warmly, anticipating their needs, and resolving any service issues diligently.
Given the fast-paced nature of the hospitality industry, this role demands flexibility, attention to detail, and excellent communication skills. The candidate will need to be well-organized and able to multitask efficiently under the guidance of the General Managers. Physical requirements include being on one’s feet for extended periods, with occasional light lifting or moving of objects up to 10 pounds. This job is an excellent fit for individuals who enjoy interacting with people, supporting operational teams, and working in a vibrant hotel setting that values both professionalism and personality.
Aloft Hotels stands out from traditional hotels by creating a welcoming, approachable environment for guests whether they are out for leisure or business. Joining Aloft means becoming part of an incredible global team and a brand committed to growth, inclusivity, and excellence. Marriott International is dedicated to equal employment opportunity and celebrates diversity, ensuring that all team members feel valued and able to achieve their best selves. This opportunity combines the robust support of a leading international hospitality brand with the dynamic and youthful spirit that Aloft Hotels embodies.
This is a full-time, non-management position based at the Aloft by Marriott Providence Downtown property, specifically in the Administrative category. The role focuses on supporting event planning and execution within the hotel, providing comprehensive sales support to General Managers on-site, and completing various administrative tasks as delegated. The person hired will act as the primary point of contact for guests organizing and attending meetings at the hotel, ensuring their overall experience is seamless and exceeds expectations. Additionally, this position serves as the main liaison to the Group Sales Office and Area Sales teams, coordinating communication and updates to maintain efficient operations.
The responsibilities extend to collecting, developing, and submitting content to refresh and update the hotel’s website within the Marriott.com network, helping to maintain a compelling online presence that attracts future clientele. Duties involve not just administrative support but also hands-on interaction with customers, requiring a polished and professional demeanor while adhering strictly to Marriott’s policies and standards. The candidate will also contribute actively to maintaining guest satisfaction by welcoming guests warmly, anticipating their needs, and resolving any service issues diligently.
Given the fast-paced nature of the hospitality industry, this role demands flexibility, attention to detail, and excellent communication skills. The candidate will need to be well-organized and able to multitask efficiently under the guidance of the General Managers. Physical requirements include being on one’s feet for extended periods, with occasional light lifting or moving of objects up to 10 pounds. This job is an excellent fit for individuals who enjoy interacting with people, supporting operational teams, and working in a vibrant hotel setting that values both professionalism and personality.
Aloft Hotels stands out from traditional hotels by creating a welcoming, approachable environment for guests whether they are out for leisure or business. Joining Aloft means becoming part of an incredible global team and a brand committed to growth, inclusivity, and excellence. Marriott International is dedicated to equal employment opportunity and celebrates diversity, ensuring that all team members feel valued and able to achieve their best selves. This opportunity combines the robust support of a leading international hospitality brand with the dynamic and youthful spirit that Aloft Hotels embodies.
Job Requirements
- High school diploma or equivalent
- Experience in hospitality or event coordination preferred
- Ability to stand, sit, or walk for extended periods
- Ability to lift and move objects up to 10 pounds
- Strong verbal and written communication skills
- Professional and polished personal appearance
- Ability to maintain guest confidentiality
- Availability to work full time
- Adherence to company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or administrative roles preferred
- Strong communication skills both verbal and written
- Ability to multitask and manage time efficiently
- Proficiency with Microsoft Office and web content management
- Customer service oriented mindset
- Ability to work collaboratively in a team environment
- Spanish language skills a plus
Job Duties
- Check and execute event planning and coordination on property
- Provide sales support to General Managers onsite
- Complete administrative duties as assigned
- Serve as primary contact for guests organizing and attending meetings
- Act as main liaison for Group Sales Office and Area Sales teams
- Collect, develop, and submit materials to update hotel websites
- Ensure compliance with company policies and maintain professional appearance
- Welcome guests and anticipate their service needs
- Prepare and review documents accurately and timely
- Communicate clearly and professionally with staff and guests
- Support team goals and respond to guest concerns appropriately
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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