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Job Overview
Compensation
Hourly
Range $20.25 - $27.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee wellness programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for delivering exceptional guest experiences and innovative service standards. As a multinational company owning a diverse portfolio of hotel brands, Marriott offers opportunities to grow within a dynamic, inclusive, and forward-thinking environment. Aloft Hotels, a part of Marriott International, stands out with its modern design, vibrant personality, and commitment to being a lively hub for guests to connect and engage with their surroundings. Aloft provides a unique blend of contemporary style and community-focused hospitality, catering to guests ranging from business travelers to families and creatives. Joining Aloft Hotels... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
- Ability to follow company policies and procedures
- Ability to communicate clearly and professionally
- Capacity to lift objects weighing up to 10 pounds
- Willingness to perform other reasonable job duties as requested
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Ability to handle guest inquiries professionally
- Strong communication skills
- Experience using reservation systems
- Familiarity with customer service principles
- Ability to maintain confidentiality
Job Duties
- Process reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs, determine appropriate room type, verify availability of room type and rates
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities, services, and room accommodations
- Follow sales techniques to maximize revenue
- Communicate information regarding designated VIP reservations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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