Sales & Event Coordinator\ Front Desk Lead (Milwaukee North)

This position is available at a reputable hospitality establishment dedicated to delivering exceptional service and memorable experiences to guests. The company operates within the hospitality industry, providing a variety of services that include accommodations, event coordination, and guest services. Recognized for its commitment to quality and guest satisfaction, the organization fosters a positive and professional environment where teamwork and customer-centric approaches are highly valued. The role being offered is a Sales & Event Coordinator / Front Desk Lead, a critical dual-function position designed to support both group sales and event management, as well as oversee front desk operations. This role is perfect for someone who thrives in a dynamic hospitality setting and enjoys a variety of responsibilities that blend sales, event coordination, and front office leadership.

As a Sales & Event Coordinator / Front Desk Lead, the incumbent will primarily be responsible for managing all group and event servicing needs. This includes the detailed preparation and administration of Banquet Event Orders (BEOs), Group Resumes, along with handling all pre-arrival and pre-event particulars to ensure flawless execution of events. The role also involves facilitating group and event bookings under the supervision of the General Manager, positioning the incumbent as a key liaison between clients and the hotel team. Additionally, this individual will lead the front desk team, managing schedules and providing coverage to maintain optimal front office operations. A vital aspect of this position is the flexibility required, including the ability to work weekends and holidays, which reflects the nature of the hospitality industry where events and guest needs can arise at any time.

The position demands a comprehensive understanding of hospitality sales processes, from processing proposals, contracts, and banquet event orders to maintaining continuous communication with clients and internal staff. The Sales & Event Coordinator / Front Desk Lead acts as the primary point-person for groups and events, ensuring all client needs are met while coordinating closely with various hotel departments to deliver seamless service. Organizational skills, attention to detail, and effective communication are essential, as the role involves preparing client correspondence such as regret and thank you letters, managing amenity requests, and distributing banquet event order packets. Participation in weekly meetings to review upcoming groups and events is also a routine responsibility, emphasizing the collaborative nature of the role.

Beyond client interaction, this position requires proactive efforts in sales and marketing initiatives, supporting long-term strategies to maximize revenue and profitability. The coordinator will assist in tracking personal sales goals, arranging special events, site inspections, and presentations for potential clients, thereby contributing to the hotel's overall business growth. Maintaining accurate client files and adhering strictly to departmental policies ensures consistency and high service standards throughout the sales process.

In terms of qualifications, the ideal candidate will possess a high school diploma or equivalent, prior experience in hospitality sales or service, and basic proficiency with Microsoft Office and Excel. Fundamental math skills coupled with the ability to work both independently and as part of a team are crucial. Fluency in English is required to effectively communicate with guests and colleagues alike. The role also demands professionalism in appearance and demeanor, combined with exceptional communication skills and organizational abilities, including time management and prioritization.

The company values employees who are detail-oriented and capable of thriving in fast-paced, high-pressure environments. The ability to resolve conflicts diplomatically and maintain positive relations with guests, employees, and management is essential. Furthermore, the position requires compliance with legal and safety regulations, and an openness to supporting various initiatives as directed by the General Manager and senior staff.

This Sales & Event Coordinator / Front Desk Lead role is a unique opportunity to engage in a multifaceted career path within the hospitality sector—balancing customer service, sales acumen, and operational leadership. Candidates who demonstrate flexibility, dedication, and a passion for hospitality will find this position rewarding with ample opportunities for professional growth and contribution to a high-quality guest experience.