Sales and Catering Coordinator

Sundance Mountain Resort is a renowned and picturesque destination known for its commitment to excellence in hospitality and exceptional guest experiences. Located in a breathtaking natural environment, the resort offers a unique blend of luxury, adventure, and relaxation aimed at providing visitors with memorable and rejuvenating stays year-round. Sundance Mountain Resort is not only dedicated to offering premium lodging and recreational activities but also hosts a wide array of events, conferences, and special occasions, making it a vibrant hub for guests and clients alike. Recognized for its superb customer service, sustainability initiatives, and a rich history tied to the environment, Sundance Mountain Resort is an ideal workplace for those passionate about hospitality and events management.

The Sales and Catering Coordinator position at Sundance Mountain Resort is an integral role within the Sales Department, reporting directly to the Associate Director of Sales. This full-time, hourly position offers a competitive rate of pay at $21.00 per hour, along with quarterly incentives based on booked business, reflecting the resort's commitment to rewarding performance and dedication. The shift schedule primarily encompasses Monday through Friday, 9:00 AM to 5:00 PM, with a total of 40 hours per week, and requires flexibility to work occasional evenings, weekends, and holidays to support special events. The role is classified as non-exempt under the Fair Labor Standards Act (FLSA), ensuring proper overtime compensation for hours worked beyond the standard workweek.

As the Sales and Catering Coordinator, you will be the backbone of communication and coordination for sales, catering, and conference services, supporting seamless event execution from initial inquiries through post-event follow-up. Your responsibilities will span assisting multiple departments including Sales, Catering, Conference Services, and Marketing, thus offering a dynamic and engaging work environment with opportunities to collaborate cross-functionally. You will manage high call volumes, respond promptly to client inquiries, qualify incoming leads, and ensure accurate record-keeping within the Amadeus (Salesforce) system. Your expertise will help prepare detailed reports for management, create and manage contracts, proposals, banquet orders, and invoices, and facilitate smooth communication with clients.

In addition, the role involves coordinating VIP requests, group amenities, reservation forms, and all event logistics, ensuring that every detail aligns with the high standards of Sundance Mountain Resort. Special projects, trade show preparations, clerical duties such as filing and typing, and maintaining office supplies are also part of your daily duties. Key to success in this position is your ability to manage multiple priorities in a fast-paced, team-oriented setting with professionalism and excellent communication skills. Maintaining a good rapport with guests, conducting informative site tours, and acting as a liaison between clients and internal teams come with the responsibility to promote the resort's sustainability initiatives and environmental story authentically. This role requires a flexible mindset, strong organizational skills, and a passion for delivering top-tier customer service within the hospitality industry at a prestigious mountain resort.