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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
career advancement
Job Description
The Venetian Resort Hotel Casino, located in the vibrant city of Las Vegas, Nevada, is renowned for its luxurious accommodations, exceptional services, and world-class amenities. As one of the premier hospitality establishments on the Las Vegas Strip, The Venetian Resort offers guests an unforgettable experience that combines elegance with comfort. With a rich history of providing excellent guest services and an environment that fosters professional growth, this resort is a destination where ambition and hospitality excellence meet. Known for its commitment to unmatched guest service standards, The Venetian continuously seeks dedicated professionals to join its esteemed team and uphold its... Show More
Job Requirements
- 21 years of age
- proof of authorization/eligibility to work in the United States
- must be able to obtain and maintain an Alcohol Awareness (TAM) card, Food Handler's Card and any other certification or license, as required by law or policy
- strong interpersonal skills with the ability to communicate effectively with guests and other team members of different backgrounds and levels of experience
- must be able to work with others, communicate well, give direction, review the work of others and provide guidance and counsel when needed to achieve department goals and objectives
- must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
- must be able to address stressful situations with clients with dignity and the utmost tact and politeness
- consistent and regular attendance is an essential function of this job
- physical ability to access all areas of the property and drive areas with or without a reasonable accommodation
- ability for prolonged periods of time to walk, stand, stretch, bend and kneel
- ability to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
Job Qualifications
- High school diploma or equivalent
- minimum 2 years of service experience in a first-class hotel, casino, restaurant or related hospitality area
- advanced understanding of food and beverage products including wine and spirits knowledge
- demonstrated experience with point of sale equipment and/or computers
- ability to communicate clearly and effectively in English, both in spoken and written form
- speak one additional language in addition to English
- excellent professional presentation and grooming
- thoroughly able to answer questions with a brief yet complete explanation of menu items, ingredients and preparation
- use proper phone etiquette
- ability to maintain confidentiality of guest information and pertinent hotel data
- ability to understand guest's service needs
- ability to work cohesively with other team members
- ability to work varied shifts, including nights, weekends and holidays
Job Duties
- Answer the phones according to Venetian standards
- use defined script to greet guest and determine how to be of assistance to the guest
- take orders correctly, enter them into micros and contact In Suite Dining for appropriate service
- keep driver's license and all boards up to date with arrivals, departures and service needs
- be able to respond to guest requests and answer questions about the Venetian Resort Hotel Casino and Las Vegas
- know, adhere to and practice all aspects of Unmatched Service Standards
- record all pertinent data into guest profile as needed
- deliver and refresh all amenities
- be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques
- operate micros to standards to order food and beverages
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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