Sales Agent - In Suite Dining

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible scheduling

Job Description

The Venetian Resort Hotel Casino is a world-renowned luxury resort situated in the heart of Las Vegas. Known for its stunning architecture inspired by Venice, Italy, and its expansive amenities, the Venetian Resort offers guests an unmatched hospitality experience combining elegance, comfort, and exceptional service. From lavish suites to fine dining establishments, entertainment venues, and a vast casino floor, this premier destination attracts millions of visitors annually seeking both leisure and excitement. The resort prides itself on maintaining high standards of professionalism and customer care, making it a leader in the hospitality and casino industry.

The position availab... Show More

Job Requirements

Be at least 21 years of age
Proof of authorization or eligibility to work in the United States
High school diploma or equivalent
Ability to obtain and maintain an Alcohol Awareness (TAM) card
Ability to obtain and maintain a Food Handler’s Card
Minimum 2 years of service experience in a first class hotel, casino, restaurant or related hospitality area
Advanced understanding of food and beverage products including wine and spirits
Experience with point of sale equipment and/or computers
Ability to communicate clearly and effectively in English both spoken and written

Job Qualifications

High school diploma or equivalent
Minimum 2 years of service experience in a first-class hotel, casino, restaurant or related hospitality area
Advanced understanding of food and beverage products including wine and spirits knowledge
Demonstrated experience with point of sale equipment and/or computers
Ability to communicate clearly and effectively in English both spoken and written
Proficiency in speaking one additional language
Excellent professional presentation and grooming
Ability to provide brief yet complete explanations of menu items, ingredients, and preparation
Use proper phone etiquette
Maintain confidentiality of guest information and hotel data
Understand guest service needs
Ability to work cohesively with team members
Competence in communication, giving direction, reviewing others’ work, and providing guidance
Positive attitude and polite guest interface
Ability to address stressful situations with dignity and tact
Strong interpersonal skills for effective communication with diverse guests and team members
Flexibility to work varied shifts including nights, weekends, and holidays

Job Duties

Answer phones according to Venetian standards using defined scripts
Take orders accurately and enter them into micros
Contact In Suite Dining for appropriate service
Keep driver’s licenses and service boards updated
Respond to guest requests and inquiries about the resort and Las Vegas
Adhere to and practice all aspects of Unmatched Service Standards
Record pertinent data into guest profiles
Deliver and refresh amenities
Ensure proper equipment handling and lifting techniques as supervised
Operate micros to order food and beverages
Record closed checks according to standard operating procedures
Assist in inventories of products, supplies, and equipment
Clean and maintain work areas to resort standards
Work in a safe, non-hazardous manner
Fulfill guest requests that are safe, legal, and economically sound
Provide services meeting guest needs with knowledge of functions and department policies
Comply with departmental policies and procedures
Expedite clerical processing and service performance
Evaluate and act on information to complete tasks
Use equipment, tools, or systems relevant to service
Provide expertise based on reviewed information
Maintain consistent and regular attendance
Perform other related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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