Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
The Venetian Resort Hotel Casino is a world-renowned luxury resort situated in the heart of Las Vegas. Known for its stunning architecture inspired by Venice, Italy, and its expansive amenities, the Venetian Resort offers guests an unmatched hospitality experience combining elegance, comfort, and exceptional service. From lavish suites to fine dining establishments, entertainment venues, and a vast casino floor, this premier destination attracts millions of visitors annually seeking both leisure and excitement. The resort prides itself on maintaining high standards of professionalism and customer care, making it a leader in the hospitality and casino industry.
The position available is that of an In Suite Dining Sales Agent. This role is crucial in delivering personalized and impeccable service to guests who choose the exclusivity and comfort of in-suite dining. The In Suite Dining Sales Agent acts as a key liaison between guests and the resort’s food and beverage services, ensuring that all requests are handled timely and with attention to detail. The candidate will be responsible for answering incoming calls professionally using standardized scripts, accurately taking orders, entering them into the point of sale system (micros), and coordinating with the In Suite Dining (ISD) team to guarantee a seamless delivery and management of guest amenities. This role demands a high level of hospitality skill, familiarity with food and beverage products including wine and spirits, and the ability to respond knowledgeably to guest inquiries about the resort and Las Vegas.
Additionally, the agent is expected to maintain all necessary records including drivers’ licenses and service boards, update guest profiles with relevant information, and ensure that all work areas uphold the Venetian’s strict cleanliness and safety standards. Regular supervision and adherence to equipment handling and proper lifting techniques are also part of daily responsibilities to ensure workplace safety. This position requires the candidate to be adaptable, attentive, and uphold the resort’s unmatched service standards consistently.
The In Suite Dining Sales Agent role is full-time and includes varied shifts, such as nights, weekends, and holidays, reflecting the dynamic nature of the hospitality industry. The ideal applicant will have a minimum of two years' experience in a first-class hotel, casino, or restaurant environment, and possess certifications like the Alcohol Awareness (TAM) card and Food Handler’s Card. Strong communication skills, a positive attitude, professional presentation, and the ability to work well in a team are essential attributes for success in this role. Physical stamina to navigate the fast-paced environment and meet the physical demands such as standing, walking, bending, and lifting is necessary.
Overall, this position offers an exciting opportunity to be part of a prestigious establishment known for hospitality excellence and luxury guest experiences. The role not only provides a platform to advance one’s career in the hospitality industry but also the chance to contribute significantly to guest satisfaction and operational success at The Venetian Resort Hotel Casino.
The position available is that of an In Suite Dining Sales Agent. This role is crucial in delivering personalized and impeccable service to guests who choose the exclusivity and comfort of in-suite dining. The In Suite Dining Sales Agent acts as a key liaison between guests and the resort’s food and beverage services, ensuring that all requests are handled timely and with attention to detail. The candidate will be responsible for answering incoming calls professionally using standardized scripts, accurately taking orders, entering them into the point of sale system (micros), and coordinating with the In Suite Dining (ISD) team to guarantee a seamless delivery and management of guest amenities. This role demands a high level of hospitality skill, familiarity with food and beverage products including wine and spirits, and the ability to respond knowledgeably to guest inquiries about the resort and Las Vegas.
Additionally, the agent is expected to maintain all necessary records including drivers’ licenses and service boards, update guest profiles with relevant information, and ensure that all work areas uphold the Venetian’s strict cleanliness and safety standards. Regular supervision and adherence to equipment handling and proper lifting techniques are also part of daily responsibilities to ensure workplace safety. This position requires the candidate to be adaptable, attentive, and uphold the resort’s unmatched service standards consistently.
The In Suite Dining Sales Agent role is full-time and includes varied shifts, such as nights, weekends, and holidays, reflecting the dynamic nature of the hospitality industry. The ideal applicant will have a minimum of two years' experience in a first-class hotel, casino, or restaurant environment, and possess certifications like the Alcohol Awareness (TAM) card and Food Handler’s Card. Strong communication skills, a positive attitude, professional presentation, and the ability to work well in a team are essential attributes for success in this role. Physical stamina to navigate the fast-paced environment and meet the physical demands such as standing, walking, bending, and lifting is necessary.
Overall, this position offers an exciting opportunity to be part of a prestigious establishment known for hospitality excellence and luxury guest experiences. The role not only provides a platform to advance one’s career in the hospitality industry but also the chance to contribute significantly to guest satisfaction and operational success at The Venetian Resort Hotel Casino.
Job Requirements
- Be at least 21 years of age
- Proof of authorization or eligibility to work in the United States
- High school diploma or equivalent
- Ability to obtain and maintain an Alcohol Awareness (TAM) card
- Ability to obtain and maintain a Food Handler’s Card
- Minimum 2 years of service experience in a first class hotel, casino, restaurant or related hospitality area
- Advanced understanding of food and beverage products including wine and spirits
- Experience with point of sale equipment and/or computers
- Ability to communicate clearly and effectively in English both spoken and written
Job Qualifications
- High school diploma or equivalent
- Minimum 2 years of service experience in a first-class hotel, casino, restaurant or related hospitality area
- Advanced understanding of food and beverage products including wine and spirits knowledge
- Demonstrated experience with point of sale equipment and/or computers
- Ability to communicate clearly and effectively in English both spoken and written
- Proficiency in speaking one additional language
- Excellent professional presentation and grooming
- Ability to provide brief yet complete explanations of menu items, ingredients, and preparation
- Use proper phone etiquette
- Maintain confidentiality of guest information and hotel data
- Understand guest service needs
- Ability to work cohesively with team members
- Competence in communication, giving direction, reviewing others’ work, and providing guidance
- Positive attitude and polite guest interface
- Ability to address stressful situations with dignity and tact
- Strong interpersonal skills for effective communication with diverse guests and team members
- Flexibility to work varied shifts including nights, weekends, and holidays
Job Duties
- Answer phones according to Venetian standards using defined scripts
- Take orders accurately and enter them into micros
- Contact In Suite Dining for appropriate service
- Keep driver’s licenses and service boards updated
- Respond to guest requests and inquiries about the resort and Las Vegas
- Adhere to and practice all aspects of Unmatched Service Standards
- Record pertinent data into guest profiles
- Deliver and refresh amenities
- Ensure proper equipment handling and lifting techniques as supervised
- Operate micros to order food and beverages
- Record closed checks according to standard operating procedures
- Assist in inventories of products, supplies, and equipment
- Clean and maintain work areas to resort standards
- Work in a safe, non-hazardous manner
- Fulfill guest requests that are safe, legal, and economically sound
- Provide services meeting guest needs with knowledge of functions and department policies
- Comply with departmental policies and procedures
- Expedite clerical processing and service performance
- Evaluate and act on information to complete tasks
- Use equipment, tools, or systems relevant to service
- Provide expertise based on reviewed information
- Maintain consistent and regular attendance
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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