Runner/Expo

San Mateo, CA, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Meal Allowances

Retirement Plan

flexible scheduling

Training and Development

Job Description

Our establishment is a well-regarded restaurant known for its vibrant atmosphere and commitment to exceptional guest experiences. As a dynamic and fast-paced dining venue, we focus on delivering high-quality cuisine coupled with attentive service. Our team values collaboration and efficiency, creating an environment where each role contributes meaningfully to the overall guest satisfaction. We pride ourselves on cultivating a culture of respect, professionalism, and growth for all staff members.

The role of Runner/Expo is central to the smooth operation of both our kitchen and dining areas. This position functions as the critical link between the back of house and the front of house, ensuring that menu items are completed perfectly and delivered promptly to guests. The Runner/Expo is responsible for both the timing and accuracy of order delivery, helping to maintain the high standards of service we uphold. Beyond simply running food, this role requires clear communication skills for describing dishes to guests and managing any special requests or needs that arise during service. The Runner/Expo must be attentive, quick on their feet, and able to multitask effectively in a bustling restaurant environment. This role offers an excellent opportunity for individuals looking to be at the heart of a vibrant dining experience while developing valuable skills in hospitality and customer service. Employment is typically full-time or part-time, with competitive hourly wages reflective of experience and commitment to excellence.

Job Requirements

High school diploma or equivalent
Ability to stand and walk for extended periods
Excellent communication skills
Ability to follow instructions precisely
Must be able to work flexible hours including evenings, weekends, and holidays
Physical ability to carry trays and lift moderate weights
Customer service experience preferred

Job Qualifications

Previous experience in a similar restaurant role preferred
Strong communication and interpersonal skills
Ability to work efficiently in a fast-paced environment
Knowledge of food safety and sanitation standards
Ability to multitask and remain organized during busy shifts
Team-oriented attitude

Job Duties

Read tickets, finish plates and run food or delegate to a team member
Describe dish being dropped at the guest's table and ensure they are satisfied before returning to the kitchen
Retrieve any items guests may need to accompany their meal
Assist servers in side work during down times
Be sure station is set with all items needed by both the BOH and the FOH
Maintain a clean workstation