Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Job Description
Cinepolis USA is a distinguished luxury cinema exhibitor known for delivering premium and immersive movie-going experiences through its innovative theater concepts, including "Cinepolis Luxury Cinemas" and "Movie House & Eatery." Headquartered in Dallas, Texas, Cinepolis operates 26 luxury and premium theaters across several key states such as California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with exciting plans for further expansion. As part of the globally recognized Cinepolis International network—the most popular movie theater exhibitor worldwide—Cinepolis USA is dedicated to excellence in the fields of innovation, film, and hospitality, ensuring every guest enjoys a superior cinematic experience that extends beyond just watching a movie.
Being a team member at Cinepolis USA means becoming part of a vibrant, growing company culture that prioritizes employees and their contributions above all else. Cinepolis emphasizes quality customer service under the motto "Nice and Amazing Service," providing generous employee discounts on movie tickets, food, and beverages, as well as celebrating work anniversaries with meaningful gifts. This commitment highlights the brand’s focus on a positive and rewarding workplace environment.
The role being offered falls under the Operations department within the theater location, directly reporting to the General Manager. This position is central to ensuring customers receive not only their orders promptly but also an outstanding overall experience in the theater setting. The responsibilities include serving food and beverages to guests directly at their seats, following strict In Seat Dining procedures while maintaining high standards of service and quality. Collaboration and communication with kitchen staff and team members are vital to coordinate the timely and accurate delivery of orders.
This role also entails maintaining theater cleanliness by removing dishes and trash, managing guest interactions by guiding them through the menu and suggesting promotions or upsells, and handling guest questions or complaints with professionalism. Additionally, employees support their team by scanning tickets, checking restrooms, and assisting with concessions and box office sales as needed. An important aspect of this job includes being attentive to any technical issues such as movie projection problems and promptly informing management.
Ideal candidates should exhibit commitment, integrity, and an ability to work efficiently in a fast-paced, dynamic environment. The job requires attention to detail, excellent communication and interpersonal skills, and the capacity to manage multiple priorities effectively. Work schedules include nights, holidays, and weekends, reflecting the nature of the entertainment industry. Importantly, this position calls for individuals who are not only service-oriented but also team players enthusiastic about contributing to a seamless and enjoyable cinematic experience.
Being a team member at Cinepolis USA means becoming part of a vibrant, growing company culture that prioritizes employees and their contributions above all else. Cinepolis emphasizes quality customer service under the motto "Nice and Amazing Service," providing generous employee discounts on movie tickets, food, and beverages, as well as celebrating work anniversaries with meaningful gifts. This commitment highlights the brand’s focus on a positive and rewarding workplace environment.
The role being offered falls under the Operations department within the theater location, directly reporting to the General Manager. This position is central to ensuring customers receive not only their orders promptly but also an outstanding overall experience in the theater setting. The responsibilities include serving food and beverages to guests directly at their seats, following strict In Seat Dining procedures while maintaining high standards of service and quality. Collaboration and communication with kitchen staff and team members are vital to coordinate the timely and accurate delivery of orders.
This role also entails maintaining theater cleanliness by removing dishes and trash, managing guest interactions by guiding them through the menu and suggesting promotions or upsells, and handling guest questions or complaints with professionalism. Additionally, employees support their team by scanning tickets, checking restrooms, and assisting with concessions and box office sales as needed. An important aspect of this job includes being attentive to any technical issues such as movie projection problems and promptly informing management.
Ideal candidates should exhibit commitment, integrity, and an ability to work efficiently in a fast-paced, dynamic environment. The job requires attention to detail, excellent communication and interpersonal skills, and the capacity to manage multiple priorities effectively. Work schedules include nights, holidays, and weekends, reflecting the nature of the entertainment industry. Importantly, this position calls for individuals who are not only service-oriented but also team players enthusiastic about contributing to a seamless and enjoyable cinematic experience.
Job Requirements
- Must be 18 years or older
- One or more years of food running or bussing preferred
- ServSafe, food handling, and alcohol training certifications required
- Strong interpersonal skills for interacting with employees, guests, and management
- Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
- Must be able to maintain strong attention to detail while able to prioritize in a fast-paced and constantly changing environment
- Have integrity and can be counted on to do the right thing
- Available nights, holidays, and weekends
Job Qualifications
- Must be 18 years or older
- One or more years of food running or bussing preferred
- ServSafe, Food Handling, and Alcohol training certifications required
- Strong interpersonal skills for interacting with employees, guests, and management
- Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
- Able to maintain strong attention to detail while able to prioritize in a fast-paced and constantly changing environment
- Have integrity and can be counted on to do the right thing
- Available nights, holidays, and weekends
Job Duties
- Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures
- Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion
- Demonstrate commitment and integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not
- Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items
- Clean auditoriums removing all dishes, trash, and providing managers with any found items
- Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office
- Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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