Job Overview
Employment Type
Part-time
Benefits
competitive salary
Employee Discounts
opportunities for career growth
Training and development programs
Inclusive and diverse work environment
flexible scheduling
Paid Time Off
Job Description
Cinepolis USA is a distinguished leader in the cinema exhibition industry, renowned for providing world-class movie-going experiences that elevate traditional cinema visits into luxurious entertainment escapes. Operating under its iconic 'Cinepolis Luxury Cinemas' and standard 'Cinepolis' theater concepts, the company has successfully established itself as a premier destination for movie enthusiasts who seek both quality film presentations and exceptional service. Cinepolis USA's commitment to innovation, guest satisfaction, and upscale cinema environments distinguishes it from other theater chains. With a strong presence across the United States, the company continually expands its footprint by enhancing the guest experience through modern facilities, gourmet concessions, and professional service standards. This dedication to excellence ensures that every visit feels special and memorable for guests of all ages. Show More
Joining Cinepolis as a team member offers a unique opportunity to become part of a dynamic and growing company that values its employees as key contributors to its success. The role of Runner is critical within the Cinepolis service ecosystem, serving as the vital link between kitchen operations and guest services. Runners focus primarily on delivering food and drink orders to patrons promptly and accurately, fostering a seamless and enjoyable cinema dining experience. Beyond this logistical function, the job plays a significant role in upholding the high standards of hospitality and service that Cinepolis is known for. Team members in this role are encouraged to embody the company's core values of commitment, integrity, and enthusiasm, contributing not only through their work performance but also by creating an inviting and hospitable atmosphere.
This position is ideal for candidates who have a passion for the service industry, enjoy fast-paced environments, and seek to build a career in cinema and hospitality. Training and ongoing development are integral to the role, allowing team members to enhance their customer service skills, learn comprehensive knowledge of cinema operations, and advance their careers within the organization. Ranked as an entry-to-mid level opportunity, the Runner position is suitable for those 18 years or older who bring or are willing to develop food handling competencies, excellent communication abilities, and an energetic attitude toward customer engagement.
Working as a Runner at Cinepolis offers the chance to interact with diverse guests, work closely with motivated team members, and benefit from a structured environment that values teamwork, respect, and personal growth. The role also involves maintaining theater cleanliness, assisting in ticket scanning, and ensuring a smooth operational flow during screenings. These diverse duties promote a well-rounded work experience that builds transferable skills in hospitality and customer service. Cinepolis strongly promotes an inclusive, diverse workplace and is proud to be an Equal Employment Opportunity employer, upholding non-discrimination policies in all facets of employment. As such, employees thrive in a culture where diversity is celebrated and individual contributions are recognized and rewarded.Show Less
This position is ideal for candidates who have a passion for the service industry, enjoy fast-paced environments, and seek to build a career in cinema and hospitality. Training and ongoing development are integral to the role, allowing team members to enhance their customer service skills, learn comprehensive knowledge of cinema operations, and advance their careers within the organization. Ranked as an entry-to-mid level opportunity, the Runner position is suitable for those 18 years or older who bring or are willing to develop food handling competencies, excellent communication abilities, and an energetic attitude toward customer engagement.
Working as a Runner at Cinepolis offers the chance to interact with diverse guests, work closely with motivated team members, and benefit from a structured environment that values teamwork, respect, and personal growth. The role also involves maintaining theater cleanliness, assisting in ticket scanning, and ensuring a smooth operational flow during screenings. These diverse duties promote a well-rounded work experience that builds transferable skills in hospitality and customer service. Cinepolis strongly promotes an inclusive, diverse workplace and is proud to be an Equal Employment Opportunity employer, upholding non-discrimination policies in all facets of employment. As such, employees thrive in a culture where diversity is celebrated and individual contributions are recognized and rewarded.Show Less
Job Requirements
- Must be 18 years or older
- 1+ years of food running or bussing preferred
- ServSafe, Food Handling and Alcohol training certifications required
- Strong interpersonal skills for interacting with employees, guests, and management
- Effective communication skills with the ability to handle difficult and stressful situations in a positive manner
- Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment
- Have integrity and can be counted on to do the right thing
- Available nights, holidays and weekends
Job Qualifications
- Must be 18 years or older
- 1+ years of food running or bussing preferred
- ServSafe, Food Handling and Alcohol training certifications required
- Strong interpersonal skills for interacting with employees, guests, and management
- Effective communication skills with the ability to handle difficult and stressful situations positively
- Ability to maintain strong attention to detail while prioritizing in a fast paced and constantly changing environment
- Integrity and reliability
- Availability nights, holidays and weekends
Job Duties
- Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service and following all In Seat Dining procedures
- Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion
- Demonstrate commitment and integrity at all times by double checking orders and communicating with kitchen/expediter/supervisors if orders are incorrect or incomplete
- Guide guests through the menu and suggest promotions, add-ons, or upselling by demonstrating knowledge of the menu and Cinepolis offerings
- Clean auditoriums by removing all dishes, trash, and providing managers with any found items
- Assist team members including scanning tickets, cleaning, restroom checks, and ringing up guests at concessions or box office
- Navigate guest complaints and assist with requests or direct them to the proper resource if unable to assist
- Be cognizant of movie projection issues and communicate with management when problems arise
- Complete all opening, mid, and closing procedures including other duties
- Acknowledge guests by Cinepolis standards
- Attend and participate in trainings and meetings
Job Location
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