Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Benefits
Discounted hotel rooms and food and beverage rates at sister properties worldwide
Learning programs through company Academies to promote growth and development
Opportunities for career advancement within the property and worldwide
Access to exclusive resort amenities
Supportive work environment fostering teamwork
Competitive compensation package
Engagement in special events and professional development activities
Job Description
Fairmont La Hacienda Costa del Sol is set to become one of the most exclusive and luxurious resorts in southern Spain. Situated along the beautiful San Roque coast near the prestigious Sotogrande area, this resort offers a unique and privileged location known for its breathtaking sea views and access to some of southern Europe’s finest golf courses. Boasting a luxurious 5-star hotel and branded residences, Fairmont La Hacienda is designed to provide guests with an unparalleled luxury experience. The resort features world-class amenities including expansive pools, a calming spa, state-of-the-art fitness facilities, a grand ballroom, and adaptable meeting spaces that... Show More
Job Requirements
- Previous experience in a luxury hotel or hospitality environment
- fluency in English and Spanish
- proficiency with hotel property management systems such as Opera and ALICE
- strong communication and interpersonal skills
- ability to multitask in a fast-paced setting
- high attention to detail and discretion
- valid work permit for Spain or citizenship of the European Union
Job Qualifications
- Previous experience in a similar luxury hotel or hospitality role
- exceptional verbal and written communication skills
- fluent in English and Spanish, additional languages advantageous
- proficient in hotel systems including Opera, ALICE, HotSOS, Microsoft Office Suite
- strong organizational and multitasking skills
- warm, empathetic, and detail-oriented
- ability to work independently and as part of a team
- high sense of responsibility and discretion
- citizenship of the European Union or valid work permit for Spain
Job Duties
- Answer all incoming calls with impeccable telephone etiquette and brand-aligned greetings
- deliver accurate information on hotel services, facilities, promotions, and general inquiries
- handle and process wake-up call requests with precision
- manage in-room dining orders by capturing detailed information and coordinating with the kitchen
- respond promptly to housekeeping and turndown requests ensuring follow-up
- handle maintenance requests and coordinate with Engineering team for efficient resolution
- assist with Concierge-related queries such as restaurant recommendations, transportation, ticket bookings
- log, track and close guest requests using property management systems
- monitor and handle emergency calls and critical situations adhering to hotel protocols
- ensure all guest interactions adhere to Forbes 5-Star and LQA service standards
- support creation and enhancement of guest profiles and prepare VIP arrival reports
- collaborate with Butler, Guest Experience and Rooms Division teams for personalized guest service
- conduct online research for profile enhancement of high-profile guests
- handle VIP communications professionally
- participate in interdepartmental projects and perform clerical duties
- provide support to other departments during high occupancy periods or special events
- perform additional logical tasks aligned with the role
Job Location
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