Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $34.00
Benefits
Gross hourly rate of 33.90 USD
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Job Description
Fairmont is a renowned luxury hotel brand that is part of Accor, a global leader in the hospitality industry. Fairmont hotels are known for their unique architecture, expressive decor, and magnificent features that create extraordinary destinations for guests around the world. From the breathtaking beaches of Hawaii and the vibrant deserts of the United Arab Emirates to the historic heart of London, Fairmont provides unforgettable guest experiences by combining outstanding service with beautiful surroundings. Their commitment to excellence ensures that every guest enjoys a warm, welcoming, and highly personalized stay.
One distinguished property within the Fairmont portfolio is... Show More
One distinguished property within the Fairmont portfolio is... Show More
Job Requirements
- must provide proof of eligibility to be employed in the United States of America
- ability to focus attention on guest needs, remaining calm and courteous at all times
- strong focus on guest service, satisfaction, and exceeding expectations
- strong interpersonal and problem solving abilities
- high school diploma or previous hotel experience an asset
Job Qualifications
- ability to focus attention on guest needs, remaining calm and courteous at all times
- must have a strong focus on guest service, satisfaction, and exceeding expectations
- strong interpersonal and problem solving abilities
- high school diploma or previous hotel experience an asset
- hospitality diploma is a benefit
Job Duties
- maintain a perpetual presence by remaining attentive and answering every internal and external call in a professional and warm manner
- take ownership of each caller's requests by championing each opportunity and ensure follow up according to the hotel's standards
- enter room reservations, update reservations including cancellations, rescheduling, shortening length of stay in accordance with reservation policies
- assist with folio requests, billing inquiries, and billing corrections
Job Location
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