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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401K with company match
Profit sharing
Health Insurance
Employee assistance program
Life insurance
Paid Time Off
Direct Payroll Deposit
Tuition Reimbursement
employee discount
Employee Referral Bonuses
Job Description
UniFirst is a leader in the garment services industry known for its distinctive family-oriented culture and extensive reach. Established over 80 years ago, UniFirst operates globally, serving more than 300,000 business customer locations across the United States, Canada, and Europe. With a workforce of over 13,000 team partners, the company has built a reputation for combining the stability and resources of a large organization with the personalized touch of a small company feel. Recognized by prestigious publications such as Forbes and Selling Power magazine, UniFirst exemplifies growth and excellence in its sector operating in an $18 billion industry. Joining UniFirst... Show More
Job Requirements
- High School Diploma or GED
- Prior customer service experience
- Ability to problem solve and handle a variety customer service situations
- Ability to negotiate, train, coach and lead a team
- Strong computer proficiency in MS Office
- Excellent verbal and written communication skills
- 21 years of age
- Valid non-commercial driver’s license in the state of residence
- Must meet pre-employment DOT physical requirements
- Physically capable of lifting up to 50 pounds
- Compliance with minimum auto insurance requirements per UniFirst's standards
Job Qualifications
- Business savvy with the ability to find innovative ways to increase profit and grow customer satisfaction
- Results-driven relationship manager who can actively support the team and customers
- Experience working with and supporting Route Service Representatives and Supervisors
- High School Diploma or GED, bachelor’s degree preferred
- Prior customer service experience
- Ability to problem solve and handle various customer service situations
- Ability to negotiate, train, coach, and lead a team
- Strong computer proficiency in MS Office
- Excellent verbal and written communication skills
- 21 years of age or older
- Valid non-commercial driver’s license in the state of residence
- Must meet pre-employment DOT physical requirements
- Physically capable of lifting up to 50 pounds
- Compliance with minimum auto insurance requirements for those driving personal vehicles for business purposes
Job Duties
- Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
- Build strong relationships with customers and elevate the team’s level of achievement in customer satisfaction
- Collaborate closely with location management team to provide the best customer service and product programs
- Negotiate customer contract renewals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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