Route Service Driver

Norwalk, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $20.42 - $27.57

Work Schedule

Standard Hours

Flexible

Benefits

holiday

Paid Time Off

Medical

Dental

Vision

employer-paid short-term disability

Employer-paid employee basic life and accidental death and dismemberment

Voluntary employee life and accidental death and dismemberment

Voluntary Spousal Life

Voluntary Dependent Life

Hospital Indemnity, Accident and Critical Illness

Commuter/Transit Account

Healthcare Flexible Spending Account

Dependent Care Flexible Spending Account

Health savings account

401(k) with employer match

employer-paid employee assistance program

Employee Discounts

Job Description

United Site Services (USS) is the industry leader in comprehensive site services committed to creating partnerships that enable customers' project and event success. The company stands out due to its deep industry expertise, excellence in process management, and strong dedication to corporate responsibility, all supported by tangible, best-practice programs. USS provides an inclusive work environment where collaboration among field technicians, customer care representatives, sales professionals, and functional experts enables a seamless and reliable customer experience. The company values continuous improvement, teamwork, and excellence across every aspect of its business operations.

The role of Service Technician at United Site Services is a pivotal one, central to their mission of delivering reliable and effective portable sanitation solutions. This position involves operating a company service truck and traveling to various locations to service, pump, and clean portable restrooms and holding tanks. The Service Technician plays a critical part in maintaining the cleanliness, safety, and functionality of portable restroom facilities, thereby directly supporting the customer's satisfaction and event success. Duties include performing all work in line with USS and Department of Transportation (DOT) safety standards, managing a wide range of physical activities such as sitting, standing, kneeling, and lifting heavy items regularly throughout the work shift.

Customer service interaction is essential, enabling the technician to build rapport with clients and ensure their standards are met or exceeded. Flexibility is key to adapting routes and schedules to meet client needs effectively. Additionally, Service Technicians provide valuable routing feedback to management to optimize operational efficiency and enhance service quality. Strategic planning skills are also vital, as technicians discuss clients' current and future portable toilet needs to ensure full satisfaction. This role offers a rewarding opportunity for individuals who are committed, safety-conscious, and motivated to deliver top-tier service in a fast-paced and physically engaging environment.

The position is full-time with an hourly wage ranging from $20.42 to $27.57, depending on location, experience, education, and certifications. Full-time employees working an average of 30 hours or more per week are eligible for an extensive benefits package that includes holiday and paid time off, medical and dental coverage, vision insurance, employer-paid short-term disability, life and accidental death and dismemberment insurance, voluntary life insurance options for employees and dependents, hospital indemnity, accident and critical illness plans, commuter and healthcare flexible spending accounts, a health savings account, a 401(k) with employer match, employee assistance programs, and employee discounts. United Site Services is an equal opportunity employer committed to non-discrimination in all hiring practices and workplace interactions.

Job Requirements

Sit while driving and stand while servicing products
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements
See details of objects that are less than a few feet away and also at greater distance
Speak clearly so customers can understand
Understand the speech of another person
Hear sounds and recognize the difference between them
Walk up to 30 minutes at a time without exertion
Enter and exit equipment by stepping and kneeling
Lift up to 40lbs from your waist to your shoulders
Lift 30lbs from the floor to your head
Crouch and squat
Push 100lbs and pull 100lbs horizontally

Job Qualifications

Minimum two years of commercial driving experience
Valid driver license (CDL or non-commercial)
Excellent time management, customer service and communication skills
Strong problem-solving and decision making skills

Job Duties

Perform basic service truck driving functions in accordance with USS and DOT requirements
Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries
Perform duties by sitting, standing, stooping, kneeling, crouching or crawling
In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift
Conduct portable toilets servicing to USS 8 point service standard
Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard
Ability to be flexible in order to meet customer needs when routes need to be adjusted or changed
Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible
Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied