Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.42 - $27.57
Work Schedule
Flexible
Benefits
Holiday & paid time off
Medical/Pharmacy
Dental
Vision
employer-paid short-term disability
Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Job Description
United Site Services (USS) is the industry leader in comprehensive site services, dedicated to creating partnerships that enable the success of our customers' projects and events. With a solid foundation built on deep industry expertise, excellence in process management, and a strong commitment to corporate responsibility, USS stands out as a reliable partner that offers tangible and best-practice solutions to meet diverse site service needs. Our success is driven by a collaborative and dedicated team that includes field technicians, customer care representatives, sales professionals, and functional experts. Each team member plays a vital role in delivering a seamless and dependable service experience to our customers. United Site Services operates with a culture of continuous improvement, teamwork, and a pursuit of excellence in every operational aspect. We prioritize safety, innovation, and customer satisfaction, ensuring that our services not only meet but exceed industry standards. Joining USS means becoming part of an organization that values integrity, professional growth, and a dynamic work environment.
The role of a Service Technician at USS is essential to the daily operations and overall customer satisfaction. This position involves operating a company service vehicle to travel to various locations where the technician services, pumps, and cleans portable restrooms and/or holding tanks in accordance with company standards. The Service Technician functions at the core of the business, combining technical service tasks with direct customer interaction. Responsibilities include driving service trucks safely under both USS and Department of Transportation (DOT) regulations, performing physical duties such as lifting, stooping, kneeling, and pushing heavy loads (between 50 and 150 pounds), and maintaining high safety standards to prevent accidents or injuries. Technicians execute services meeting USS’s specific 8-point service criteria, ensuring the highest level of cleanliness and functionality for portable units.
Customer service is a key element of the role, requiring the Service Technician to engage positively on-site to confirm that services meet customer expectations. Flexibility is important as work routes may need adjustment to fulfill customer needs efficiently. Technicians also contribute feedback on routing and service strategy to operational leaders to optimize service delivery and ensure customers’ current and future needs are anticipated and met. This role requires strong problem-solving skills, excellent communication, and time management abilities. Physically demanding tasks are common, making physical fitness and stamina important for success in this position.
United Site Services offers a competitive hourly pay rate ranging approximately from $20.42 to $27.57, depending on factors such as geographic location, experience, and qualifications. Full-time employees meeting eligibility criteria enjoy an extensive benefits package designed to support health, wellness, and financial security. USS is dedicated to equitably providing opportunities and maintaining a diverse and inclusive workplace environment, complying with all relevant federal, state, and local equal employment opportunity laws. The company respects and values employee individuality and fosters an atmosphere where everyone can contribute and grow.
The role of a Service Technician at USS is essential to the daily operations and overall customer satisfaction. This position involves operating a company service vehicle to travel to various locations where the technician services, pumps, and cleans portable restrooms and/or holding tanks in accordance with company standards. The Service Technician functions at the core of the business, combining technical service tasks with direct customer interaction. Responsibilities include driving service trucks safely under both USS and Department of Transportation (DOT) regulations, performing physical duties such as lifting, stooping, kneeling, and pushing heavy loads (between 50 and 150 pounds), and maintaining high safety standards to prevent accidents or injuries. Technicians execute services meeting USS’s specific 8-point service criteria, ensuring the highest level of cleanliness and functionality for portable units.
Customer service is a key element of the role, requiring the Service Technician to engage positively on-site to confirm that services meet customer expectations. Flexibility is important as work routes may need adjustment to fulfill customer needs efficiently. Technicians also contribute feedback on routing and service strategy to operational leaders to optimize service delivery and ensure customers’ current and future needs are anticipated and met. This role requires strong problem-solving skills, excellent communication, and time management abilities. Physically demanding tasks are common, making physical fitness and stamina important for success in this position.
United Site Services offers a competitive hourly pay rate ranging approximately from $20.42 to $27.57, depending on factors such as geographic location, experience, and qualifications. Full-time employees meeting eligibility criteria enjoy an extensive benefits package designed to support health, wellness, and financial security. USS is dedicated to equitably providing opportunities and maintaining a diverse and inclusive workplace environment, complying with all relevant federal, state, and local equal employment opportunity laws. The company respects and values employee individuality and fosters an atmosphere where everyone can contribute and grow.
Job Requirements
- sit while driving and stand while servicing products
- use hands and fingers to handle, control or feel objects tools or controls
- repeat the same movements
- see details of objects that are less than a few feet away and also at greater distance
- speak clearly so customers can understand
- understand the speech of another person
- hear sounds and recognize the difference between them
- walk up to 30 minutes at a time without exertion
- enter and exit equipment by stepping and kneeling
- lift up to 40lbs from your waist to your shoulders
- lift 30lbs from the floor to your head
- crouch and squat
- push 100lbs and pull 100lbs horizontally
Job Qualifications
- minimum two years of commercial driving experience
- valid driver license (CDL or non-commercial)
- excellent time management, customer service and communication skills
- strong problem-solving and decision making skills
Job Duties
- perform basic service truck driving functions in accordance with USS and DOT requirements
- perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries
- perform duties by sitting, standing, stooping, kneeling, crouching or crawling
- perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift
- conduct portable toilets servicing to USS 8 point service standard
- perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard
- ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed
- provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible
- ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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