Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k)
short-term disability
long-term disability
Paid Time Off
Employee assistance program
Job Description
Community Coffee Company is a renowned family-owned and operated retail coffee brand, proudly recognized as America's number one in its category. With a rich heritage and a commitment to quality, the company has succeeded in blending age-old traditions with modern innovation to cultivate a dynamic and stimulating workplace. Community Coffee's reputation for crafting exceptional coffee experiences has established it as a trusted name in households and businesses across the nation. This position is part of the Sales Execution Department within the Coffee Service Division, highlighting the company's focus on developing strong sales operations and delivering premium coffee service to its customers.
The Route Sales Representative role is pivotal in maintaining and expanding Community Coffee's customer base through an assigned territory. This on-site role requires daily travel between the company location and various customer establishments, reflecting a hands-on approach to sale and service. Reporting directly to a Sales Manager or Sales Supervisor, the representative will be entrusted with the responsibility of operating a company vehicle to deliver products, equipment, and supplies to food service on premise (FSOP) clients. The essence of this role combines business development, customer service, inventory management, and operational execution to ensure both sales growth and customer satisfaction.
A day in the life of a Route Sales Representative involves meeting financial targets by effectively selling and promoting the Community Coffee products and services. The position requires soliciting additional purchases from existing customers, managing daily collections and bank deposits, maintaining detailed sales and inventory records, and ensuring product freshness and availability. The role also incorporates technical responsibilities, such as installing and servicing coffee brewing equipment and branded merchandise. Furthermore, representatives actively participate in trade shows and special promotional events to further connect with the market and raise brand awareness.
The company emphasizes foundational competencies including building trust, continuous learning, customer-centric approaches, effective communication, integrity, and a results-driven mindset. Additional valued traits contributing to success in this role include accountability, adaptability, interpersonal agility, proactive action-taking, and resourcefulness. Candidates for this position must be physically capable of meeting the demands of frequent lifting, operating a vehicle, and conducting multiple customer interactions daily, while adapting to variable weather and environmental conditions.
Professional growth is encouraged at Community Coffee, where employees join a collaborative, energetic family culture that champions people, inspires creativity, delights customers, serves communities, and fosters collective success. The company offers a competitive salary and a comprehensive benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability insurance, paid time off, and an employee assistance program. Community Coffee Company is committed to equal employment opportunities without discrimination and provides reasonable accommodations through the hiring process and employment as required by law.
The Route Sales Representative role is pivotal in maintaining and expanding Community Coffee's customer base through an assigned territory. This on-site role requires daily travel between the company location and various customer establishments, reflecting a hands-on approach to sale and service. Reporting directly to a Sales Manager or Sales Supervisor, the representative will be entrusted with the responsibility of operating a company vehicle to deliver products, equipment, and supplies to food service on premise (FSOP) clients. The essence of this role combines business development, customer service, inventory management, and operational execution to ensure both sales growth and customer satisfaction.
A day in the life of a Route Sales Representative involves meeting financial targets by effectively selling and promoting the Community Coffee products and services. The position requires soliciting additional purchases from existing customers, managing daily collections and bank deposits, maintaining detailed sales and inventory records, and ensuring product freshness and availability. The role also incorporates technical responsibilities, such as installing and servicing coffee brewing equipment and branded merchandise. Furthermore, representatives actively participate in trade shows and special promotional events to further connect with the market and raise brand awareness.
The company emphasizes foundational competencies including building trust, continuous learning, customer-centric approaches, effective communication, integrity, and a results-driven mindset. Additional valued traits contributing to success in this role include accountability, adaptability, interpersonal agility, proactive action-taking, and resourcefulness. Candidates for this position must be physically capable of meeting the demands of frequent lifting, operating a vehicle, and conducting multiple customer interactions daily, while adapting to variable weather and environmental conditions.
Professional growth is encouraged at Community Coffee, where employees join a collaborative, energetic family culture that champions people, inspires creativity, delights customers, serves communities, and fosters collective success. The company offers a competitive salary and a comprehensive benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability insurance, paid time off, and an employee assistance program. Community Coffee Company is committed to equal employment opportunities without discrimination and provides reasonable accommodations through the hiring process and employment as required by law.
Job Requirements
- High school diploma or equivalent
- Passing score on aptitude test required in lieu of high school diploma or equivalent
- 1 year of customer sales and service experience
- Must be at least 21 years of age
- Valid driver’s license
- Acceptable driving record
- DOT medical certification
- Successful completion of pre-employment physical
- COVID vaccination may be required depending on customer entry requirements
- CDL may be required for some routes
Job Qualifications
- High school diploma or equivalent
- Passing score on aptitude test in lieu of high school diploma or equivalent
- Bachelor’s degree in a related field preferred
- 1 year of customer sales and service experience
- Route sales and cold calling experience in a DSD environment preferred
- Must be at least 21 years of age
- Valid driver’s license
- Acceptable driving record
- DOT medical certification
- Successful completion of a pre-employment physical
- Experience with Community Coffee considered for internal applicants
Job Duties
- Operate a company vehicle to sell and deliver products, equipment, and supplies to FSOP customers
- Achieve financial targets for route profitability through effective sales and service
- Solicit additional product purchases from existing customers
- Collect customer payments and manage route’s daily bank deposits
- Maintain accurate records of sales, inventory, and deliveries
- Load and maintain appropriate inventory on the truck for each customer stop
- Ensure product freshness and manage customer inventory levels
- Monitor and collect delinquent accounts as needed
- Install, maintain, and recover coffee brewing equipment and branded merchandise
- Provide excellent customer service and ensure customer satisfaction on every visit
- Participate in trade shows and special events to promote company products and services
- Clean vehicle regularly and perform routine maintenance checks
- May be asked to perform additional duties as necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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