Route Relief Sales Representative

Tallahassee, FL, USA|Travel, Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

401k

short-term disability

long-term disability

Paid Time Off

Employee assistance program

Job Description

Community Coffee Company is America's number one family-owned and operated retail coffee brand, deeply rooted in cherished traditions while continuously embracing innovative thinking. Known for its high-quality coffee products and commitment to exceptional customer experiences, the company blends a dynamic and fast-paced environment with a strong focus on growth, both professionally and personally, for its employees. As an esteemed name in the coffee industry, Community Coffee combines passion for coffee with a dedication to service that makes every interaction meaningful. Their culture fosters opportunities where team members can craft exceptional experiences, build lasting connections, and grow within the coffee service division.

The Route Relief Sales Representative position within the Sales Execution department, specifically in the Coffee Service Division, offers an exciting opportunity to play a vital role in supporting the Sales Manager by planning and executing route relief operations. This position is an on-site role requiring daily travel between company locations and customer establishments to ensure seamless delivery of products, equipment, and services. The representative acts as a critical link in maintaining uninterrupted customer service during the absence of regular route sales representatives.

In this role, the incumbent will be responsible for delivering products, collecting payments, managing inventories, servicing coffee brewing equipment, and promoting additional sales. They will maintain product freshness and shelf presentation while ensuring high customer satisfaction through consistent service and support. Additionally, participation in trade shows and special events is part of the job to enhance community engagement and product promotion. Candidates can expect to use their interpersonal communication skills to solicit additional product purchases and collaborate closely with internal teams to plan route relief schedules. Physical activity and vehicle maintenance are essential elements, demanding a candidate capable of managing the physical requirements of the job, including lifting and maneuvering products efficiently. In addition to offering a competitive salary, Community Coffee presents an attractive benefits package that includes health, dental, and vision insurance, life insurance, retirement savings plans, disability coverage, paid time off, and an employee assistance program. Community Coffee Company promotes diversity, equity, and inclusion, ensuring all applicants receive equal employment opportunities while providing reasonable accommodations throughout the hiring and employment process. This role is foundational to maintaining the excellence and reliability that Community Coffee customers expect, making it an ideal opportunity for sales professionals passionate about coffee and committed to outstanding customer relations.

Job Requirements

High school diploma or equivalent required
passing score on aptitude test required in lieu of high school diploma or equivalent
one year of customer service or sales experience required
route sales and cold calling experience in a Direct Store Delivery environment preferred
must be at least 21 years of age
valid driver’s license required
CDL may be required based on location
acceptable driving record
DOT medical certification required
successful completion of pre-employment physical
COVID vaccination may be required depending on customer requirements for route access
internal only experience with Community Coffee may fulfill this requirement at the discretion of the hiring manager with HR approval

Job Qualifications

High school diploma or equivalent
passing score on aptitude test in lieu of diploma
one year of customer service or sales experience
preferred route sales and cold calling experience in a Direct Store Delivery environment
must be at least 21 years of age
valid driver’s license
acceptable driving record
DOT medical certification
successful completion of pre-employment physical
occasional internal experience with Community Coffee may be considered

Job Duties

Collaborate with the sales manager to plan route relief schedules in advance
deliver products, equipment, and supplies to existing customers during assigned relief periods
solicit additional product purchases from current customers to drive sales
collect customer payments and manage daily route bank deposits
load and maintain accurate truck inventory for each customer visit
maintain product freshness and appropriate shelf presentation
ensure high levels of customer satisfaction through consistent service and support
maintain and service coffee brewing equipment at customer locations
record and update accurate sales, inventory, and delivery information
participate in trade shows and special events to promote company products
perform routine vehicle maintenance and keep the truck clean
may be asked to perform additional duties as necessary