Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Career development programs
employee recognition
Job Description
Marriott International is a globally renowned hospitality company recognized for its commitment to exceptional guest experiences and employee satisfaction. With its portfolio of distinct hotel brands, Marriott is dedicated to elevating the art of hospitality through innovation, quality, and a focus on holistic well-being. One of its luxury brands, JW Marriott, exemplifies this vision by creating an inclusive environment where associates feel valued and empowered to deliver outstanding service. JW Marriott properties, located in gateway cities and distinctive resort locations worldwide, provide opportunities for training, development, and career growth while fostering a culture of camaraderie and respect among a diverse workforce.
The Atlanta Airport Marriott Gateway is a distinguished member of the Marriott family, strategically situated near a major transportation hub to serve leisure and business travelers alike. This hotel exemplifies Marriott's dedication to delivering consistent, high-quality guest experiences by maintaining excellent rooms operations and guest services. The property’s dynamic environment requires a management team that can ensure operational efficiency, uphold brand standards, and lead teams with ambition and care.
We are currently seeking a full-time Rooms Operations Manager to join the Atlanta Airport Marriott Gateway team in Atlanta, Georgia. This management position offers an annual salary range of $59,000 to $73,000 and includes eligibility for bonuses. The Rooms Operations Manager will be instrumental in driving operational excellence and maximizing financial performance across the rooms divisions, which include front office, engineering/maintenance, and housekeeping departments.
This role is pivotal in assisting with managing all aspects of rooms operations while supervising and mentoring team members to achieve departmental and property-wide goals. The successful candidate will lead by example, demonstrating enthusiasm, energy, and self-confidence while promoting a culture of motivation, empowerment, teamwork, and continuous improvement. The manager will also be responsible for understanding and responding proactively to guest and employee satisfaction surveys, ensuring that the team is equipped to meet evolving guest expectations and exceed standards consistently.
The Rooms Operations Manager will engage in various core activities, such as verifying team alignment with productivity goals, supervising day-to-day operations, addressing employee concerns with professionalism, and communicating business objectives transparently with the staff. The role also includes involvement in human resource tasks, including interviewing, hiring assistance, conducting orientations for new employees, addressing disciplinary procedures, and fostering an open-door policy to encourage feedback and resolve issues.
Moreover, the position requires collaboration with senior management to perform quality audits and evaluate financial reports to identify opportunities for cost-saving and efficiency improvements. Maintaining a robust key control program and ensuring compliance with all brand standards and property-specific policies are also critical responsibilities.
Marriott International values diversity and inclusion, affirming a commitment to equal opportunity employment. The company celebrates unique backgrounds and ensures a welcoming environment for all associates, including those with disabilities or protected veteran status. The approach to hospitality at Marriott Hotels and JW Marriott is rooted in delivering "Wonderful Hospitality. Always." and the Rooms Operations Manager will play a central role in upholding this pledge, making a meaningful impact on both guests and employees.
Joining the Atlanta Airport Marriott Gateway means becoming part of a supportive global team where you can grow professionally and personally. If you are passionate about hospitality, leadership, and delivering exceptional guest experiences in a luxury environment, this role offers a rewarding career path with Marriott International and JW Marriott's renowned standards.
The Atlanta Airport Marriott Gateway is a distinguished member of the Marriott family, strategically situated near a major transportation hub to serve leisure and business travelers alike. This hotel exemplifies Marriott's dedication to delivering consistent, high-quality guest experiences by maintaining excellent rooms operations and guest services. The property’s dynamic environment requires a management team that can ensure operational efficiency, uphold brand standards, and lead teams with ambition and care.
We are currently seeking a full-time Rooms Operations Manager to join the Atlanta Airport Marriott Gateway team in Atlanta, Georgia. This management position offers an annual salary range of $59,000 to $73,000 and includes eligibility for bonuses. The Rooms Operations Manager will be instrumental in driving operational excellence and maximizing financial performance across the rooms divisions, which include front office, engineering/maintenance, and housekeeping departments.
This role is pivotal in assisting with managing all aspects of rooms operations while supervising and mentoring team members to achieve departmental and property-wide goals. The successful candidate will lead by example, demonstrating enthusiasm, energy, and self-confidence while promoting a culture of motivation, empowerment, teamwork, and continuous improvement. The manager will also be responsible for understanding and responding proactively to guest and employee satisfaction surveys, ensuring that the team is equipped to meet evolving guest expectations and exceed standards consistently.
The Rooms Operations Manager will engage in various core activities, such as verifying team alignment with productivity goals, supervising day-to-day operations, addressing employee concerns with professionalism, and communicating business objectives transparently with the staff. The role also includes involvement in human resource tasks, including interviewing, hiring assistance, conducting orientations for new employees, addressing disciplinary procedures, and fostering an open-door policy to encourage feedback and resolve issues.
Moreover, the position requires collaboration with senior management to perform quality audits and evaluate financial reports to identify opportunities for cost-saving and efficiency improvements. Maintaining a robust key control program and ensuring compliance with all brand standards and property-specific policies are also critical responsibilities.
Marriott International values diversity and inclusion, affirming a commitment to equal opportunity employment. The company celebrates unique backgrounds and ensures a welcoming environment for all associates, including those with disabilities or protected veteran status. The approach to hospitality at Marriott Hotels and JW Marriott is rooted in delivering "Wonderful Hospitality. Always." and the Rooms Operations Manager will play a central role in upholding this pledge, making a meaningful impact on both guests and employees.
Joining the Atlanta Airport Marriott Gateway means becoming part of a supportive global team where you can grow professionally and personally. If you are passionate about hospitality, leadership, and delivering exceptional guest experiences in a luxury environment, this role offers a rewarding career path with Marriott International and JW Marriott's renowned standards.
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping or related professional area
- Strong leadership skills
- Excellent communication abilities
- Ability to manage operations in rooms departments
- Proactive approach to guest and employee concerns
- Knowledge of hospitality standards and compliance
- Ability to perform quality audits
- Experience in human resource management
- Commitment to guest satisfaction and team motivation
Job Qualifications
- High school diploma or GED with four years experience in guest services, front desk, housekeeping or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years experience in guest services, front desk, housekeeping or related professional area
- Excellent leadership and communication skills
- Ability to manage and motivate teams
- Strong understanding of hospitality industry standards
- Proficient in managing financial and operational reports
- Knowledge of quality audit processes
- Experience in handling human resource activities including interviewing and hiring
- Ability to foster a positive work environment and address employee relations
- Commitment to delivering exceptional guest service and upholding brand standards
Job Duties
- Assist in managing the execution of all operations in the rooms area departments
- Lead a specific team to meet or exceed property goals
- Monitor compliance with standards and procedures
- Strive to continually improve guest and employee satisfaction
- Manage scheduling against guest and hours/occupied room goals
- Perform hourly job functions as needed
- Conduct interviews and assist in hiring decisions
- Communicate updates on goals and results with employees
- Take proactive approaches in dealing with guest and employee concerns
- Verify team capabilities to meet expectations
- Publish guest satisfaction results timely
- Assist and teach team scheduling
- Perform other duties as assigned to meet business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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