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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Career development programs
employee recognition
Job Description
Marriott International is a globally renowned hospitality company recognized for its commitment to exceptional guest experiences and employee satisfaction. With its portfolio of distinct hotel brands, Marriott is dedicated to elevating the art of hospitality through innovation, quality, and a focus on holistic well-being. One of its luxury brands, JW Marriott, exemplifies this vision by creating an inclusive environment where associates feel valued and empowered to deliver outstanding service. JW Marriott properties, located in gateway cities and distinctive resort locations worldwide, provide opportunities for training, development, and career growth while fostering a culture of camaraderie and respect among a diverse... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping or related professional area
- Strong leadership skills
- Excellent communication abilities
- Ability to manage operations in rooms departments
- Proactive approach to guest and employee concerns
- Knowledge of hospitality standards and compliance
- Ability to perform quality audits
- Experience in human resource management
- Commitment to guest satisfaction and team motivation
Job Qualifications
- High school diploma or GED with four years experience in guest services, front desk, housekeeping or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years experience in guest services, front desk, housekeeping or related professional area
- Excellent leadership and communication skills
- Ability to manage and motivate teams
- Strong understanding of hospitality industry standards
- Proficient in managing financial and operational reports
- Knowledge of quality audit processes
- Experience in handling human resource activities including interviewing and hiring
- Ability to foster a positive work environment and address employee relations
- Commitment to delivering exceptional guest service and upholding brand standards
Job Duties
- Assist in managing the execution of all operations in the rooms area departments
- Lead a specific team to meet or exceed property goals
- Monitor compliance with standards and procedures
- Strive to continually improve guest and employee satisfaction
- Manage scheduling against guest and hours/occupied room goals
- Perform hourly job functions as needed
- Conduct interviews and assist in hiring decisions
- Communicate updates on goals and results with employees
- Take proactive approaches in dealing with guest and employee concerns
- Verify team capabilities to meet expectations
- Publish guest satisfaction results timely
- Assist and teach team scheduling
- Perform other duties as assigned to meet business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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