Rooms Operations Manager-Housekeeping

Sheraton Grand Sacramento Hotel, located in the heart of Sacramento, California, is part of the globally recognized Sheraton Hotels & Resorts brand, owned and operated by Marriott International. Established as a prominent gathering place since 1937, the Sheraton brand is renowned for creating inclusive and engaging experiences for guests worldwide. Sheraton Grand Sacramento Hotel offers exceptional accommodations, elegant event spaces, and a warm atmosphere that fosters a sense of community and belonging for guests and associates alike. As part of Marriott International’s extensive portfolio, the hotel emphasizes a culture that values diversity, equity, and inclusion, ensuring that employees from all backgrounds can thrive and grow with the company.

The role available at Sheraton Grand Sacramento Hotel is for a Management position within the Rooms & Guest Services Operations team. This full-time role is based onsite at the hotel’s Sacramento location and offers a competitive annual salary ranging from $70,310 to $80,000, with eligibility for bonuses. The primary responsibility is to assist in managing operations across multiple departments in the rooms area, including Front Office, Engineering/Maintenance, and Housekeeping, while also overseeing staff performance and promoting outstanding guest experiences.

The successful candidate will lead a dedicated team focused on delivering superior service quality by continuously improving guest and employee satisfaction and working diligently to meet or exceed property goals. This role is critical for ensuring compliance with operational standards and procedures while fostering a work environment that motivates and empowers the team through teamwork and continuous improvement initiatives. The management position also involves close collaboration with the General Manager and Regional Director to drive the property’s financial performance by conducting quality audits, reviewing financial statements, and implementing cost control measures.

Key aspects of the job focus on human resources activities such as participating in hiring decisions, conducting thorough orientations, soliciting employee feedback, and administrating property policies fairly. The manager will also be responsible for proactive communication and follow-up regarding guest feedback and employee satisfaction reports, ensuring that both employees and guests feel valued and supported. A high level of professionalism, energy, enthusiasm, and exemplary leadership by example is expected to inspire the team to achieve excellence and exceed guests’ ever-changing expectations.

Sheraton takes pride in maintaining a service culture that prioritizes approachability and responsiveness to both guest and employee concerns. This hands-on managerial role requires flexibility to perform hourly job functions as needed and the ability to adapt to various duties to meet evolving business needs. It offers a fulfilling opportunity for professionals passionate about hospitality management to grow within a respected international brand, contributing to the property’s legacy as a world-class gathering place and an exemplary employer committed to diversity and inclusion.