Rooms Operations Manager

The Blackstone, Autograph Collection is a historic and iconic hotel located on Michigan Avenue in downtown Chicago, proudly owned and operated by Vinayaka Hospitality (VH). Established in 1910, The Blackstone Hotel has a rich legacy of hosting presidents, dignitaries, and elite guests from around the world, blending timeless character with modern sophistication. Vinayaka Hospitality, founded in 2008, is a dynamic hotel management company that prides itself on innovation, intelligence, and compassionate leadership in the hospitality industry. They collaborate with world-renowned brands including Hilton, Marriott, Hyatt, and Wyndham to manage a diverse portfolio of hotels across various markets.

Vinayaka Hospitality’s philosophy centers on fostering growth both for their properties and associates. This is reflected in their agile approach to sales, marketing, and revenue strategies, enabling them to adapt swiftly to evolving market demands. As an employer, VH is dedicated to creating an environment that promotes personal and professional development, where employees are empowered to succeed and contribute meaningfully. The company is an equal opportunity employer committed to maintaining a diverse and inclusive workplace where all candidates are encouraged to apply regardless of whether they meet every single qualification.

The Guest Services Supervisor position at The Blackstone Hotel offers an exceptional opportunity to oversee daily front office and housekeeping operations in one of Chicago's most prestigious hotels. The role involves managing guest service personnel to ensure a courteous, efficient, and welcoming environment that maximizes guest satisfaction and financial performance. Responsibilities include supervising check-in and check-out procedures, cash handling, managing guest inquiries, coordinating with valet and transportation services, and maintaining compliance with health, safety, and hotel policies.

The supervisor will also be responsible for supporting the housekeeping department by ensuring cleanliness standards, inventory control, staff scheduling, training, and enforcing policies that protect both guests and hotel assets. Additionally, the role involves handling guest complaints professionally and implementing emergency procedures to safeguard guests and staff. This leadership role requires collaboration with various departments, including the Director of Rooms and Executive Housekeeper, and participation in hotel management programs and safety committees.

This position demands excellent organizational skills, a strong understanding of hotel front office and housekeeping operations, and the ability to manage multiple tasks simultaneously while maintaining a high level of guest service. It also requires excellent communication skills, a friendly and professional demeanor, and the ability to motivate and develop hotel associates. The role is pivotal in upholding The Blackstone’s reputation for superior guest experiences and operational excellence.

Eligible team members may receive a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off including vacation, sick leave, holidays, six paid company holidays plus one floating holiday, a 401(k) plan with up to 4% company match, life and disability insurance, employee assistance programs, and hotel and travel discounts. Benefits eligibility varies based on the position, employment status, and tenure.

This role is ideal for seasoned hospitality professionals looking to advance their careers in a respected historic hotel supported by a forward-thinking management company. The Blackstone offers a work environment where you can make a meaningful impact through leadership, innovation, and dedication to outstanding guest service.