Rooms Operations Manager

The Ritz-Carlton Atlanta is an iconic luxury hotel situated in the heart of downtown Atlanta at 181 Peachtree St NE. As part of the globally recognized Ritz-Carlton brand under Marriott International, the hotel exemplifies the Gold Standards of luxury hospitality by delivering exceptional guest experiences and a commitment to excellence. With more than 100 award-winning properties worldwide, The Ritz-Carlton is known for creating lifelong memories for their guests through gracious and thoughtful service. The property’s culture fosters creativity, thoughtfulness, and compassion among its team members, making it a top destination for hospitality professionals seeking to work in an environment that values diversity, inclusion, and the unique talents of each associate.

The position offered at The Ritz-Carlton Atlanta is a full-time management role within the Rooms and Guest Services Operations department, with a competitive annual salary range of $59,000 to $73,000 and eligibility for performance bonuses. This role focuses on assisting in the management and execution of operations across the rooms area departments including Front Office, Engineering/Maintenance, and Housekeeping. The successful candidate will play a key leadership role in optimizing both guest and employee satisfaction while maximizing financial performance. They will ensure adherence to compliance standards and procedures, support the hotel’s second effort and recovery plans, and contribute to property goals through effective team leadership and operational oversight.

As a leader within the Rooms Operations team, the manager will be responsible for fostering a motivating and empowering environment that encourages teamwork and continuous improvement. They will analyze guest and employee satisfaction results, develop action plans to enhance strengths or address areas needing improvement, and drive a culture aligned with The Ritz-Carlton’s service values and brand identity. The manager will demonstrate confidence, energy, and enthusiasm while helping employees understand and exceed evolving guest expectations. They will also manage scheduling and staffing to meet guest service goals and maintain operational efficiency while occasionally performing hands-on operational tasks.

This management position also involves human resources activities such as interviewing and hiring team members, ensuring thorough orientation programs, addressing employee concerns through open communication, and consistently applying property policies and disciplinary procedures. Public recognition of individual and team achievements is emphasized to build morale and a positive work environment.

This role requires an individual capable of reviewing financial and activity performance data to identify opportunities for cost reduction and program improvements while maintaining key control programs for security. Collaboration with the General Manager and Regional Director during key quality audits is expected to maintain high standards.

Working at The Ritz-Carlton Atlanta means being part of a brand that leads global luxury hospitality by setting a standard for special service experiences. It is an excellent opportunity for professionals looking to grow their careers in an environment where they can be their best selves, belong to an amazing global team, and deliver world-class guest experiences every day. Marriott International is committed to equal opportunity employment and fostering a welcoming culture for all associates, valuing their diverse backgrounds and talents at every level.