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Rooms Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $71,000.00 - $88,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
bonus eligible
Career development opportunities

Job Description

EDITION Hotels represent a pioneering force in the boutique luxury hotel industry, combining the innovative vision of renowned hotelier Ian Schrager with the impeccable service standard of Marriott International. Positioned in prime locations such as New York City's iconic Times Square, the EDITION brand stands apart by merging elegance with personality, craftsmanship with creativity, and comfort with an unmistakable flair. The hotel group is dedicated to offering experiences that transcend traditional hospitality boundaries, appealing to discerning guests who appreciate originality, superior service, design sophistication, and exceptional quality without constraints.

Marriott International, one of the world’s leading and most respected hospitali... Show More

Job Requirements

  • High school diploma or GED
  • 4 years experience in guest services, front desk, housekeeping or related area
  • OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major
  • 2 years experience in guest services, front desk, housekeeping or related area
  • Strong leadership and communication skills
  • Ability to manage multiple departments and teams
  • Experience with hospitality operations and guest services
  • Ability to analyze financial and performance reports
  • Proficiency in scheduling and conflict resolution
  • Commitment to exceptional guest service
  • Availability to work full time
  • Willingness to perform hands-on job functions as needed

Job Qualifications

  • High school diploma or GED with 4 years experience in guest services, front desk, housekeeping or related area
  • OR 2-year degree in hotel and restaurant management, hospitality, business administration or related major with 2 years experience in guest services, front desk, housekeeping or related area
  • Proven leadership abilities in hospitality management
  • Strong customer service skills and ability to lead diverse teams
  • Competence in managing operational and financial aspects of hotel departments
  • Knowledge of quality assurance and audit processes
  • Excellent communication and interpersonal skills
  • Ability to analyze guest satisfaction and employee feedback
  • Proficiency in scheduling and team management

Job Duties

  • Assist in managing execution of all operations in rooms area departments including front office, engineering/maintenance, housekeeping
  • Lead team by setting clear goals related to guest tracking and productivity
  • Foster a motivated, empowered, and collaborative team environment focused on continuous improvement and passionate service
  • Understand employee and guest satisfaction data and implement strategies to address areas of improvement and leverage strengths
  • Communicate updates on goals and results effectively with employees
  • Manage scheduling against guest and hours/occupied room goals
  • Perform job functions hands-on as needed
  • Conduct quality audits with general manager and regional director
  • Review financial statements and reports to measure productivity and maximize departmental financial performance
  • Manage recruitment, hiring decisions, and orientations
  • Maintain open communication for employee feedback and address concerns promptly
  • Ensure consistent application of property policies and disciplinary procedures
  • Publicly recognize and celebrate team member accomplishments

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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