Rooms Operations Manager

EDITION Hotels represent a pioneering force in the boutique luxury hotel industry, combining the innovative vision of renowned hotelier Ian Schrager with the impeccable service standard of Marriott International. Positioned in prime locations such as New York City's iconic Times Square, the EDITION brand stands apart by merging elegance with personality, craftsmanship with creativity, and comfort with an unmistakable flair. The hotel group is dedicated to offering experiences that transcend traditional hospitality boundaries, appealing to discerning guests who appreciate originality, superior service, design sophistication, and exceptional quality without constraints.

Marriott International, one of the world’s leading and most respected hospitality companies, owns the EDITION brand. Marriott’s global reach ensures unmatched resources, state-of-the-art training, and career development opportunities for employees, creating an environment where talent of all backgrounds can flourish. The Times Square EDITION, located at 701 7th Ave, New York, epitomizes this ethos by delivering a luxurious, immersive experience that is vibrant, dynamic, and consistently guest-focused.

The role available is for a full-time Management position focused on Rooms & Guest Services Operations, with a competitive pay range of $71,000 to $88,000 annually and bonus eligibility. This position is pivotal in maintaining and elevating hotel standards across front office, engineering, maintenance, and housekeeping departments. The person in this role will assist in managing the execution of all operational activities within these rooms area departments, ensuring compliance with corporate standards, and driving key performance metrics that maximize both guest and employee satisfaction as well as financial performance.

As an integral member of the management team, this role involves leadership responsibilities such as motivating and empowering staff, fostering teamwork, and advancing continuous improvement initiatives. The manager will be responsible for translating departmental goals into actionable objectives for their team, ensuring service delivery that not only meets but exceeds guest expectations. A strategic focus on understanding and addressing the evolving needs of guests and employees alike is critical, coupled with a commitment to cultivate a positive working environment that nurtures talent and engagement.

This position requires a proactive, enthusiastic leader who leads by example with energy and confidence. Duties include overseeing recovery plans to maintain operational continuity, publishing guest satisfaction results, managing employee scheduling, conducting one-on-one meetings, and performing job functions hands-on as needed. Additional responsibilities feature conducting quality audits collaboratively with General Managers and Regional Directors, monitoring financial results to improve productivity and reduce costs, and maintaining rigorous controls such as key control programs.

Human resource management is also a key focus, including interviewing and hiring decisions, ensuring thorough orientations of new hires, fostering an open-door policy for feedback, administering fair disciplinary processes aligned with company standards, and recognizing employee achievements publicly. This comprehensive approach advances not only operational excellence but also employee development and satisfaction.

Marriott International is committed to equal employment opportunity, fostering a diverse and inclusive workplace where every associate’s unique background is valued and celebrated. The EDITION brand, by extension, promotes a culture of authenticity, where employees can bring their whole selves to work, thrive professionally, and contribute to an atmosphere that delights every guest through memorable, heartfelt service.

Joining the Times Square EDITION means becoming part of a global portfolio of Marriott International brands, where you can do your best work, begin your purpose, belong to an extraordinary team, and become the best version of yourself. If you are passionate about hospitality, eager to grow in a dynamic environment, and excited to create unique guest experiences, this is the perfect opportunity to join a prestigious company that values innovation, service excellence, and cultural richness.